Retail Associate (38 Hours) - Gunwharf Quays

New Balance; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

New Balance is seeking retail associates for their Portsmouth store. The role focuses on delivering exceptional customer service, achieving sales goals, and ensuring a positive shopping experience. Candidates should exhibit a passion for retail, teamwork, flexibility in schedules, and a commitment to upholding company standards.

Benefits

Competitive compensation

Potential for retail bonus

Great development opportunities

Inclusive working environment

Generous staff discount

Project involvement across Europe

Flexible uniform package

Qualifications

• Team player with a passion for retail and sales.
• Ability to communicate effectively and perform basic maths.
• Desire to learn and provide excellent customer service.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction throughout the customer journey.
• Maintain health, safety, and environmental standards in store.

Skills

Customer service skills

Team Player

Flexibility

Communication skills

Basic maths skills

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIsand contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store

• Help to ensure the store remainsas commercial as possible following company guidelines

• Adhere to company’s policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package