Technical Services Technician

Warner-Bros.-Discovery-; Abbots Langley; On-site; GBP 32,000 - 42,000; Full time

Job summary

Skydance operates Warner Bros Studio Tour London, a premier UK visitor attraction. This full-time role sits in the Technical Services team, focusing on set up and smooth running of show systems, lighting and sound across the studio tour experience.

The position involves frontline maintenance, customer service excellence, and occasional support for events and external clients. The role requires flexibility to cover weekends, evenings, and holidays, with onsite work as standard.

Qualifications

• Proven track record in a maintenance role within entertainment/visitor attractions
• Experience with live event production and AV delivery
• Experience with installed audio-visual show systems and fault finding
• Basic carpentry and workshop skills
• Customer-facing experience in high-visitor environments
• Proficient in MS Office and production software
• Knowledge of IT networks and IP-based control systems

Responsibilities

• Deliver maintenance for WBSTL technical and exhibition systems within agreed schedules
• Assist with live events and support external clients and stakeholders
• Ensure public and staff safety at all times
• Protect assets and equipment to maximise lifespan
• Maintain communication across Visitor Experience, Studio Facilities and Corporate Archive
• Work with a project team on future development and installation projects
• Contribute to day-to-day Studio Tour operations and weekend/evening shifts

Skills

Maintenance experience

Live events

Audio-visual skills

Problem solving

Customer facing

IT skills

Safety compliance

Job description

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

Your New Role…

Warner Bros. Studio Tour London (WBSTL) is one of the UK’s most popular visitor attractions, ranked as the No. 1 “Thing To Do in the UK” on Trip Advisor where it has also been awarded a Certificate of Excellence for every year of operation and has achieved consistent visitor growth since opening in March 2012.This is a new position within our Technical Services team who are responsible for the set up and smooth running of show systems, lighting & sound across Warner Bros Studio Tour London - The Making of Harry Potter.

The role has frontline Technician responsibilities as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.

Your Role Accountabilities…

• Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.
• Assist with the delivery of live/corporate eventsas and when required and support the technical needs of external clients and stakeholders.
• Ensure public and staff safety at all times.
• Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span.
• Comply with internal health and safety regulations and working practices at all times.
• Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive.
• Work as part of a project team for future development and installation projects as directed by the Technical Services Manager/Team leader.
• Contribute to the day-to-day running of the Studio Tour and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.
• Assist in the general maintenance of one of the leading visitor attractions in the world, including but in no way limited to audio, lighting, video, sets, props, show control, animatronics, special effects, atmospherics, fixtures, fittings and everything in between.

Qualifications and Experience…

• Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry
• Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events
• Experience of working with installed audio-visual show systems and fault finding and troubleshooting on these as required
• Basic carpentry and maintenance skills and a good working knowledge of workshop environments
• Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site
• Proven IT skills with a sound knowledge of Microsoft Office and production based software packages (audio / video / adobe creative suite / etc)
• Knowledge of I.T switch networks and I.P based control systems

Working Pattern…

This is a full-time position, averaging 40 hours per week.

The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish).

The successful candidate will be required to work every other weekend as part of the regular schedule.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.