Retail Assistant - WHSmith

Moto; Todhills; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Weekly pay

Discretionary Christmas bonus

Discount across brand partners

Sick pay and life assurance

Funded qualifications

Job summary

WHSmith is seeking a Retail Assistant to join our team at Southwaite Services in Carlisle. Earn £12.90 per hour on a 14 hour contract with weekly pay and access to our bonus and discount schemes.

Join a store that values teamwork and customer service and supports your development with funded qualifications. You’ll greet customers, process orders, replenish displays and ensure the store is clean and welcoming.

Qualifications

• Adaptable, self-motivated, able to thrive in fast-paced environments.
• Customer-focused with a friendly and professional manner.

Responsibilities

• Greeting customers with a warm and friendly welcome.
• Processing orders and requests in a timely and efficient manner.
• Delivering brand standards to a high level expected by customers.
• Resolving enquiries with a customer-centric approach.
• Receiving deliveries and replenishing displays for maximum product availability.
• Keeping the store clean, tidy and welcoming.
• Supervising adult gaming areas.
• Collaborating with colleagues to promote teamwork.
• Leaving customers with a memorable experience they want to repeat.
• Preparing the store for the following day’s trade.

Job description

Retail Assistant - £12.90 per hour

Shift: 14 hour contract

Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT

Are you ready to be our next WHSmith Retail Assistant?

What we offer our Retail Assistants:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you'll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

We're looking for in you:

We're looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

*Hourly rates of pay may differ for under 18s

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.

INDLP