Retail Assistant Torrington

North Devon Hospice; Great Torrington; On-site; GBP 9,900 - 13,000; Part time

Benefits offered by this job

Cycle to work

Generous holiday

Employee Assistance Programme (EAP)

Health Cash Plan

Job summary

North Devon Hospice Torrington is seeking a friendly Retail Assistant to join our team. You will provide an exceptional service to donors, supporters and customers in a fast-paced, rewarding charity shop environment.

The role is 15 hours per week across two days, including every other Saturday, with duties such as greeting customers, sorting donations, pricing and steaming items. IT literacy and a calm, efficient manner are essential.

Qualifications

• The candidate should be IT literate, numerate and able to use common software tools.
• Good attention to detail and organisational skills are essential.
• Ability to multitask and stay calm in a busy shop environment.

Responsibilities

• Greet and serve customers and donors across a fast-paced shop.
• Sort donations, price items and steam where needed.
• Assist volunteers and work as part of a team to maintain shop presentation.

Skills

IT literacy

Numeracy

Multitasking

Communication

Customer service

Physical fitness

Travel flexibility

Education

General education

Tools

Word

Excel

Email

Job description

15 hours per week to be worked flexibly over 2 days including every other Saturday between 8.45am – 4.45pm Monday to Saturday

£24,800 per year, pro rata. Actual salary £9,900 per year

Are you passionate about making a difference? Do you enjoy working in a fun retail environment? We’re looking for a friendly, enthusiastic individual to join our Torrington team.

As a Retail Assistant, your role is to provide an exceptional service to our donors, supporters, and customers. Your days will be fast paced and varied; you could be greeting and serving our customers, sorting the incredible donations, pricing, and steaming, all while working alongside our amazing volunteer team members. Your flexibility and adaptability is key.

What we’re looking for:

• A good general education, IT literate and numerate
• The ability to engage with digital technology, use a computer, iPad and are competent with Word, Excel, and Email.
• Great attention to detail and be accurate, thorough and well organised
• The ability to effectively multitask
• A confident manner and able to be genuine
• Great communication skills and be friendly, calm, kind and efficient – even on your busiest days
• The ability to travel across North Devon daily without the reliance on public transport
• General good health and physical fitness - must be able to lift heavy loads, bend, and stretch frequently

Working for us is awesome! Benefits include:

Flexible & family friendly policies including Maternity, Adoption, Paternity, Shared Parental leave and Pawternity!

• Cycle to work Scheme
• Generous holiday allowance increasing with service
• Employee Assistance Programme (EAP) offering free confidential advice on a range of matters including financial, legal, health and wellbeing
• Health Cash Plan which can include up to 5 children and the option to include partners

If you are hard-working, calm and enthusiastic, this role could be for you!

Closing date for completed applications is the 21st October 2026. Interviews will be held on 28th October 2026

It is important that the people who work for and with us, or access any of our services, can be themselves and are valued as unique individuals.

We welcome applications from all sections of the communities we serve, reflecting the uniqueness of each person, with the aim of continually improving our services.

We hold Mindful Employer and Disability Confident accreditation and promote a culture of openness and understanding, providing an inclusive and accessible working environment.

We are proud to be a Veteran Aware Employer and welcome applications from members of the Armed Forces, including veterans, reservists and military spouses or partners.