Retail Assistant - Samsung Experience Store - Full Time

Partner Retail Services Limited; Stratford-upon-Avon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Samsung Employee Discount Portal

Birthday Holiday

Perks and Rewards (Discounts across多个零

Monthly Bonus Potential

Well- being Tools and Platform

Seeded Devices – including the latest

Employee Assistance Platform

Job summary

Partner Retail Services Limited, in partnership with Samsung, is recruiting a Retail Assistant for the Samsung Experience Store in Stratford. You will deliver inspirational customer service, showcase Samsung products and provide basic device repairs, with 40 hours per week and a starting pay of £14.80 per hour.

You will join a team focused on developing product knowledge, maintaining store standards, and ensuring health and safety, with a monthly bonus potential and employee perks supporting

Qualifications

• Excellent interpersonal skills to build relationships with customers and colleagues.
• Retail experience is a plus for understanding store dynamics.
• A genuine love for technology and staying up-to-date with new Samsung products.

Responsibilities

• Assist customers in understanding and using Samsung products to enhance their experience.
• Provide exceptional customer service and be the friendly face of Samsung.
• Showcase Samsung products and services to help customers find the right fit.
• Provide basic device repair services (L1) and keep the store tidy and welcoming.
• Maintain store standards and safety compliance to ensure a safe shopping environment.
• Stay updated on Samsung products and technologies to offer the best assistance.

Skills

People skills

Commercial mind

Adaptability

Love for tech

Continuous learning

Job description

Location: Samsung Experience Store, Stratford

Hours: 40HR

Pay: Standard - £14.80ph

Bonus Potential - 20%

Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Stratford

Role Summary:

As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand's ethos and providing inspirational customer service. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.

Core Responsibilities:

• Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
• Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
• Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
• L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
• Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
• Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
• Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.

Skills and Experience:

• Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
• Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
• Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
• Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
• Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.

What we can offer you:

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well- being Tools and Platform
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform

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