Retail Assistant Sales Manager

Acorns Children's Hospice; Birmingham; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Tech discounts

Eye care discount

Health plan

Gym membership

Bike2Work scheme

Pension plan

Job summary

Acorns Children's Hospice is seeking an Assistant Superstore Manager to lead a team of volunteers and Deputy Managers in Chelmsley Wood Superstore, driving sales and delivering an exceptional customer experience. The role is 37.5 hours per week with some weekend work and based at B37 5TP.

You will support the General Manager in achieving targets, oversee stock, merchandising and gift aid sign-ups, and lead a diverse team to provide outstanding service in a charity retail environment.

Qualifications

• Retail experience and ability to meet sales targets.
• Experience of leading a team and volunteers.
• Able to work weekends and handle manual tasks.
• Strong problem-solving and prioritisation skills.

Responsibilities

• Drive sales targets by encouraging donations and Gift Aid.
• Create an engaging shop-floor experience reflecting brand values.
• Manage stock, pricing and visual merchandising.
• Coordinate collection, delivery, and processing of donated goods.
• Provide leadership to volunteers and deputy managers.

Skills

Retail experience

Sales targets

Team leadership

Problem solving

Weekend work

Manual handling

Job description

Acorns Children's Hospice are now looking for an Assistant Superstore Manager to work alongside our Chelmsley Wood Superstore General Manager, leading a team of volunteers & Deputy Managers, achieving set sales targets and delivering an exceptional customer experience. You’ll work 37.5 hours per week, including some weekend working.

About The Role

Acorns Children's Hospice are a children's charity, offering specialist palliative nursing care and support for local children and their families. Every year, we support over 750 children and nearly 1,000 families, including those who are bereaved. We have a network of charity shops across the West Midlands and Gloucestershire, which help to provide the funding that we need to provide this care.

As Deputy Superstore General Manager, You Will

• Drive the achievement of sales targets by proactively encouraging donations, purchases and Gift Aid sign-ups, using an entrepreneurial and creative approach to income generation
• Support the Superstore Manager in creating a vibrant, engaging shop-floor experience that differentiates Acorns from competitors and reflects our brand values
• Make informed decisions on stock quality, pricing, and visual merchandising to maximise appeal, sales, and customer satisfaction
• Oversee and support efficient processes for the collection, delivery, sorting, and processing of donated goods to ensure smooth superstore operations.
• Provide inspirational leadership to a diverse team of volunteers and deputy managers, motivating and supporting them by recognising their skills, experience and potential

About You

• Retail experience and experience of meeting sales targets
• Experience of leading a team
• Proven problem solver who can manage conflicting priorities and achieves positive outcomes.
• Happy to work weekends
• Enjoy a role that involves significant levels of manual handling

What We Offer

• £30,030 per annum
• 37.5 hours per week
• Based in Chelmsley Wood Superstore, B37 5TP
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Eye Test discount
• Health cash plan
• Gym membership and equipment discount scheme
• Time off to volunteer
• Bike2Work scheme - save up to 42% on bikes and equipment
• Wellbeing, legal and financial support
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

If you have any questions, please contact us at [e-mail]

Find out about our culture, career development, benefits and more here: Why Work for Acorn