Retail Assistant Manager — Lead Team & Memorable Experiences

WOLVERINE WORLDWIDE INC; United Kingdom; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Generous clothing allowance

Seasonal uniform allowance

Excellent training & development

Job summary

Wolverine Worldwide Inc. is seeking an Assistant Manager to support the store management team in delivering exceptional customer service and driving sales. You will lead a cohesive team, open and close the store, manage cash, stocks, and merchandising while upholding brand standards.

The role offers opportunities to develop within the management team, with a focus on delivering memorable consumer experiences and collaborating on marketing ideas. Previous retail leadership experience is a plus.

Qualifications

• Previous experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience is preferred, but not essential.
• Flexible and adaptable to work in a fast-paced environment.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Self-starter and ambitious – you are motivated to achieve and exceed store targets.
• Ability to work under pressure and manage multiple tasks at once.

Responsibilities

• Motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures.
• Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.
• As the product expert and knowledgeable trainer, you will educate your team and advise customers.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Maintain compliance with company policies including health and safety regulations.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Skills

Customer service

Leadership

Flexible

Fast-paced environment

Education

HS diploma

Job description

Wolverine Worldwide Inc. is seeking an Assistant Manager to support the store management team in delivering exceptional customer service and driving sales. You will lead a cohesive team, open and close the store, manage cash, stocks, and merchandising while upholding brand standards.

The role offers opportunities to develop within the management team, with a focus on delivering memorable consumer experiences and collaborating on marketing ideas. Previous retail leadership experience is a plus.