Retail Assistant Manager — Lead Store Performance

Screwfix Direct Ltd.; City of Westminster; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

33 days annual leave (incl. Bank)

20% discount at Screwfix and B&Q

Annual Bonus Scheme

Award-winning pension – up to 14%

Discounted healthcare and life cover

Share Save Scheme

Excellent training and development

Job summary

Screwfix Direct Ltd. is seeking an Assistant Manager to support the Retail Branch Manager in delivering an exceptional customer experience across our City Stores.

You will help lead a dynamic team, manage daily operations, and ensure smooth running of front-of-house and warehouse activities. The role requires a customer-focused mindset, strong leadership, and the ability to work across nearby stores as needed.

Qualifications

• Retail management experience and a track record of leading teams.
• Ability to motivate and develop colleagues to deliver outstanding service.
• Customer-centric approach and a commitment to great service.
• Strong commercial awareness and attention to detail.
• Friendly, adaptable, reliable and honest attitude.
• Willingness to work across nearby Screwfix stores as needed.

Responsibilities

• Support the Branch Manager in daily operations from front-of-house to warehouse.
• Lead and motivate your team to deliver outstanding customer service.
• Manage rotas, payroll, budgets and stock to keep the store running smoothly.
• Drive performance and identify opportunities for improvement.
• Represent the store during high-profile visits and showcase best practice.
• Multi-skill between counter, picking, delivery support, and local outreach.

Skills

Retail leadership

Team motivation

Customer focus

Commercial awareness

Reliability & integrity

Mobility across stores

Job description

Screwfix Direct Ltd. is seeking an Assistant Manager to support the Retail Branch Manager in delivering an exceptional customer experience across our City Stores.

You will help lead a dynamic team, manage daily operations, and ensure smooth running of front-of-house and warehouse activities. The role requires a customer-focused mindset, strong leadership, and the ability to work across nearby stores as needed.