Retail Assistant Manager

Cancer Research UK; Wimbledon; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Benefits package

Job summary

Cancer Research UK in Wimbledon Village is hiring a part-time Retail Assistant Manager to support the shop manager and lead a diverse team of staff and volunteers.

You will drive store performance, maintain merchandising, ensure donor stock handling and deliver excellent customer service, while building community links and contributing to fundraising targets.

The role offers a permanent contract with 15 hours per week and a salary of £13.72-£15.61 per hour plus benefits.

Qualifications

• Customer service experience and a strong awareness of customer needs.
• Comfortable working in a busy, lively environment.
• Adaptable and capable of working independently.
• Commercial awareness and teamwork.
• Strong relationship-building and communication skills.

Responsibilities

• Support the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Oversee store merchandising, stock management and maintaining shop standards.
• Lead by example and deliver excellent customer and supporter service.
• Help achieve targets for donated stock, cash, gift aid, and selling price.
• Foster relationships with the local community and Cancer Research UK colleagues.
• Assist in organizing fundraising events and ensure health and safety and HR policy compliance.
• Dep Talent for the shop manager when needed.

Skills

Customer service

Team leadership

Communication

Adaptability

Job description

Retail Assistant Manager (Wimbledon Village shop)

locations: Wimbledon Village, London

time type: Part time

posted on: Posted Today

job requisition id: R034422

Endless pre-loved items. A talented team. One clear purpose.

Retail Assistant Manager

£13.72 - £15.61 per hour +benefits

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Part time 15 hours per week(2 full days between Thursday & Saturday)

Location: Wimbledon Village shop

External Closing date: 4 October 2026 23:55

Internal: In line with organisational policy this role will remain open for internal applications until: 4 October 2026 23:55

**The internal title for this role is Assistant Shop Manager.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.

• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.

• Leading by example and providing excellent customer and supporter service.

• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.

• Creating relationships with your local community and Cancer Research UK colleagues.

• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.

• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

• Deputising for the shop manager in their absence.

What are you looking for?

• A working knowledge of what makes great customer service.

• Experience of working in a lively and vibrant environment.

• Adaptability in changing situations, including being able to work effectively independently.

• Commercial awareness.

• The ability to create relationships and communicate well.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.