Retail Assistant Manager

TUI Cruises GmbH; West of England; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & wellbeing program

Career development

Pension scheme

Job summary

At Bristol Knowle, TUI Cruises GmbH is seeking an Assistant Manager for the Retail Team who will lead and coach a busy store. You will drive sales, deliver exceptional customer service and role-model our values to inspire your staff while ensuring a memorable holiday experience for customers.

You will oversee varied shifts, work with multiple systems, and collaborate to recruit and retain top talent. A positive, inclusive culture and opportunities for development are offered.

Qualifications

• Experience leading a team to deliver high standards of service.
• Proven ability to drive customer satisfaction and loyalty.
• Track record of meeting or exceeding sales targets.
• Strong communication and mentoring skills.

Responsibilities

• Lead by example and role model company values to inspire your team and deliver excellent customer service.
• Coach and develop the team to reach high performance and standards that drive engagement.
• Investigate and resolve customer questions or complaints, taking ownership when needed.
• Utilise store systems to enhance the customer digital journey.
• Monitor customer feedback, spot trends and contribute to loyalty growth.
• Assist with recruiting talent and maintaining engagement.

Skills

Team leadership

Customer service

Sales targets

Communication

Coaching/mentoring

Adaptability

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Bristol Knowle store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £13.81 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
• Flexible to embrace change and adapt easily to new ways of working
• Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
• An organised individual who takes pride in their work and able to communicate effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time