Retail Assistant, London Basecamp

SunGod Ltd; London; On-site; Full time

Job summary

In einem dynamischen und wachsenden Unternehmen suchen wir einen Basecamp Assistant, der unser Team in London verstärkt. Diese spannende Rolle erfordert außergewöhnliche Kundenservicefähigkeiten und eine Leidenschaft für die Outdoor-Branche. Sie werden aktiv mit Kunden interagieren, den Verkaufsprozess unterstützen und zur Pflege eines ansprechenden Store-Umfelds beitragen. Bei SunGod, einem zertifizierten B Corporation, haben Sie die Möglichkeit, in einem zweckorientierten und wachstumsstarken Unternehmen zu arbeiten, das sich für Nachhaltigkeit und soziale Verantwortung einsetzt. Ihre Beiträge werden geschätzt und können einen echten Unterschied machen.

Benefits

16 Tage Urlaub

London Living Wage £13.85/Stunde

Kostenlose mentale Gesundheitsunterstützung

Fahrrad zur Arbeit Programm

Gesundheitsplan

Monatliche finanzielle Gesundheitsvorteile

16 Stunden bezahlte Freiwilligenarbeit

Spendenmatching

Kostenloses Produkt plus Rabatte

Zugang zu frischem Obst

Qualifications

• Erfahrung im Kundenservice mit nachweislichen Erfolgen.
• Erfahrung in einem kundenorientierten Umfeld.

Responsibilities

• Bereitstellung außergewöhnlicher Kundenerlebnisse im Geschäft.
• Unterstützung des Managements bei den Betriebsabläufen.

Skills

Kundenservice

Ereignisorganisation

Marketingkenntnisse

Soziale Medien

Leidenschaft für Outdoor-Sport

Job description

At a glance:

Full-time starting March 2025

Have experience as a Retail Assistant or the equivalent role

London Living Wage

Location: London

40 Hours per week

Generous 16 days holiday allowance including bank holidays

Leading benefits package & competitive salary

Work for a Certified B Corporation

Opportunity to get in at the ground floor of a purpose-driven, high-growth company in the outdoor industry; lots of scope for your growth!

Our mission & who we are...

SunGod was born in 2013 with a vision to create the world’s best performance eyewear. We see a better world; through our lenses, through our actions, and through doing business better. Our planet is our playground, so we’re a community-built brand, that’s sustainable to our core. With you, our mission is multiplied and together we can See Better.

We’re a dynamic and expanding team, being results-driven we see high-quality output from all team members.

What is the job role?

As a Basecamp Assistant at SunGod's Basecamp London store, you'll be a key part of the team, supporting the smooth day-to-day running of the store and delivering outstanding customer experiences. This hands-on role will see you actively engaging with customers, turning conversations into sales, and ensuring the store is always looking its best. You'll work closely with your team and the management, contributing to a positive and energetic store environment, while also getting involved in community events and driving footfall into the store.

Core Responsibilities:

1. Assist all customers on the shop floor, delivering exceptional customer experiences, surprising and delighting at every touch point from welcoming them to serving a coffee as they customize products.
2. Drive sales and maximise conversion rate, whilst upholding the SunGod customer-first reputation throughout every customer interaction.
3. Contribute to maintaining a visually appealing store that reflects SunGod's brand values.
4. Collaborate with the managers and the team to drive in-store and online engagement, including the Store’s social media and Community activations.
5. Support the Management with store operations, including inventory management, and sales tracking.
6. Understand SunGod’s triple bottom line of people, planet, and profit, and incorporate this into your job role every day.

Who are we looking for?

The ideal person has the following skills, experiences, and competencies:

1. Exceptional customer service skills, with a track record of delivering outstanding front-of-house experiences.
2. Previous experience in a customer-facing environment.
3. Hands-on experience in events, marketing, and social media preferable.
4. A passion for the performance sports and outdoor industries is a key part of succeeding in this role.
5. Enthusiasm for SunGod's mission and values, with a proactive and positive desire to promote the brand.

What can we offer you?

Benefits:

1. Generous holiday allowance of 16 days which includes bank holidays.
2. London Living Wage £13.85/hour.
3. Professional training, life-skill & development budget.
4. Free mental health support with unlimited access to Spill therapy.
5. Cycle to work scheme & annual bike servicing.
6. Health Shield Cash Plan.
7. Monthly financial health benefit.
8. 16 hours of fully paid volunteering annually.
9. Charitable donation matching.
10. Free product plus family & friends discount.
11. Dynamic, stimulating, and rewarding work in a purpose-driven company.
12. Central London Store with fresh fruit, nearby gym access.

Certified B Corporation:

Working for a Certified B Corp means joining a community using business as a force for good, contributing to the triple bottom line; People, Planet, and Profit.

What to expect from this application…

This application will ask a few questions about you and your experience.

You will be required to upload a CV at this stage, so it is ready for the next stage.

Based on your application, you may be invited to a panel interview and a final interview.

Blind Applications:

In the first stages of our process, your name and other details will be hidden from your CV and application to remove potential unconscious bias in our hiring processes, and to ensure we hire the best candidate for the role.

A tip before you start...

Before you begin, we recommend you take a moment to ask yourself these questions: Why me? Why this role? Why SunGod?