Retail Assistant — Customer Focus, Tools & Trade Expert

Screwfix Direct Ltd.; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days annual leave (including Bank/H

Pension scheme

Life cover

Employee discount

Healthcare

Share save scheme

Training & development

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant for a fixed-term position to February 2027. You will be at the heart of our store, greeting customers, identifying their needs, guiding them to the right products, and delivering genuinely great service with a smile.

You’ll support warehouse tasks, uphold stock standards, and work as part of a team that values training, flexibility and career development. Our location offers varied shifts, work-life balance, and employee benefits.

Qualifications

• Amazing at giving great service with a positive can-do approach.
• Prepared to work hard and make the most of our training.
• A great communicator who loves to help people.
• Willing to learn; you don't need retail experience to succeed.
• Friendly, flexible, reliable, honest and enthusiastic.

Responsibilities

• Host – welcome customers, understand needs, guide to products, make it easy for them.
• Warehouse standards – assist with deliveries, maintain stock, collect orders, keep standards high.
• Part of the team – join a team that takes pride in the store, works together and has fun.

Skills

Customer service

Communication

Teamwork

Flexibility

Reliability

Job description

Screwfix Direct Ltd. is hiring a Retail Assistant for a fixed-term position to February 2027. You will be at the heart of our store, greeting customers, identifying their needs, guiding them to the right products, and delivering genuinely great service with a smile.

You’ll support warehouse tasks, uphold stock standards, and work as part of a team that values training, flexibility and career development. Our location offers varied shifts, work-life balance, and employee benefits.