Retail Assistant - Casual

Birmingham City Football Club plc; Birmingham; On-site; GBP 12,398 - 17,908; Full time

Job summary

Birmingham City Football Club plc in Birmingham is seeking a Casual Retail Assistant for the club shop at St Andrews Stadium. This fast-paced role suits someone who thrives in a team and loves delivering friendly service.

You will restock shelves, operate the till, assist with shirt printing, and help fans with purchases while upholding BCFC's standards. Availability on Saturdays, Sundays, and matchdays is essential.

Qualifications

• Experience within a retail/shop environment is beneficial.
• Positive, proactive attitude with commitment to high standards of service.
• Ability to work as part of a team in a fast-paced retail environment.

Responsibilities

• Restock shelves and maintain product availability.
• Operate the till and assist customers with purchases.
• Assist with shirt printing and ensure high-quality results.
• Provide exceptional customer service to all fans with a positive attitude.
• Represent BCFC with pride by adhering to uniform guidelines and maintaining a positive image on social media.
• Carry out tasks as directed by management to support the retail team.
• Develop product knowledge to better serve customers.

Skills

Retail experience

Team player

Weekend availability

Job description

Retail Assistant - Casual

Location: St. Andrews Stadium, Birmingham, B9 4RL

Birmingham City Football Club is on the rise.

Birmingham City Football Club are looking for a retail assistant to join our club shop at St Andrews Stadium. This fast-paced environment is ideal for those who thrive in a team setting and enjoy delivering exceptional customer service. You’ll have the opportunity to develop your product knowledge while contributing to a successful sales environment.

Due to Match Days and busy periods, we are looking for someone who is available to work the following days:

• Saturdays
• Some Sundays

About the Role

• Support with restocking shelves and maintaining product availability.
• Operate the till and assist customers with purchases efficiently.
• Confidently assist with shirt printing, ensuring high-quality results.
• Provide exceptional customer service to all fans, always maintaining a positive and professional attitude.
• Represent BCFC with pride by adhering to uniform guidelines and maintaining a positive image on social media.
• Carry out tasks as directed by management to support the retail team in achieving its goals.
• Continuously develop your product knowledge to better serve customers.

About the person

• Experience within a retail/shop environment is beneficial
• A positive, proactive attitude with a commitment to high standards of service.
• Ability to work as part of a team in a fast-paced retail environment.
• Availability to work Saturdays, some Sundays and matchdays.

Safeguarding

Birmingham City Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The safety and wellbeing of all individuals within our care is paramount, and all staff are expected to share and uphold this commitment.

All successful applicants will be subject to appropriate pre-employment checks, including an enhanced DBS check, and will be required to complete safeguarding training as part of the recruitment and induction process.

EDI

Birmingham City FC is proud to be an Equal Opportunities and Disability Confident employer.

We welcome applications from all sections of the community and are committed to ensuring a fair and inclusive recruitment process. Candidates are assessed solely on merit, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation, socioeconomic background, or caring responsibilities.

We value diversity and actively encourage applications from individuals of all backgrounds. If you require any adjustments to support you during the recruitment or interview process, please let us know when applying.