Retail Assistant

East Midlands Railway; Skegness; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Defined benefit Pension scheme

Free standard leisure travel on EMR

Friends and Family discounted tickets

Discount on national leisure travel

Up to 32 days annual leave

Job summary

East Midlands Railway invites applications for a Retail Assistant based at Skegness station. You will deliver friendly customer service, handle ticket sales and travel assistance, and help maintain a safe, clean retail environment for passengers.

The role requires shift work including early starts, late finishes and weekends, with a competitive salary and benefits such as a defined benefit pension and travel concessions on the EMR network.

Qualifications

• Previous experience within a customer facing role would be advantageous, but is not essential.
• We are looking for hard working and customer focused people to join our team.
• Training will be provided to the successful candidates.

Responsibilities

• Provide a high quality ticket retailing and customer care service
• Make reservations for customers and assist them with their travel arrangements
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
• Ensure that cash is remitted promptly and according to EMT’s procedures
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers as required
• Announce train arrivals and departures as required
• Ensure posters are displayed on the station, replacing any which are faded or out of date as required.
• Assist with disabled passengers as required
• Carry out fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Undertake Evacuation Warden duties as required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions

Skills

Customer service

Cash handling

Communication

Job description

Salary: £12,980.37 for the first 6 months then £14,900.09 there after.

EMR Internal Communications 568 subscribers

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.

Ten timesaccredited as a Top Employer and Gold accredited for Inclusive EmployersStandards we value our people and are dedicated to making sure that everybodyfeels empowered to bring their authentic self to work.

We have an exciting opportunity to join #TeamEMR as a Retail Assistantbased at Skegnessstation, this role requires you to work shifts with early starts and late finishes including weekends.

This is a part time vacancy working 18.5hrs per week, including weekends

Our Retail Assistantsprovide comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to our customers.

You will be responsible for the care of all station equipment and ensure compliance with health and safety is maintained at all times as well as high level of customer service.

The Retail Assistant will also:

• Ensure customers are provided with the available accurate and timely information
• Ensure own safety and that of others at all times
• Provide a high quality ticket retailing and customer care service
• Make reservations for customers and assist them with their travel arrangements
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
• Ensure that cash is remitted promptly and according to EMT’s procedures
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers as required
• Announce train arrivals and departures as required
• Ensure posters are displayed on the station, replacing any which are faded or out of date as required.
• Assist with disabled passengers as required
• Carry out fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Undertake Evacuation Warden duties as required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions

As a Retail Assistant, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject tosatisfactory completion of a medical assessment, including drugs and alcohol screening.

Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Up to 32 days annual per year
• …and many more!

AtEMR we want to proactively embrace diversity across our workforce and recognisethat we are under-represented in terms of females and ethnic minority groups.We’re therefore taking positive steps to promote a positive and inclusiveculture; we welcome applications from those that identify with these groups tobetter represent our communities.

We welcome applicants from diverse backgrounds , we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.