Retail Assistant

Screwfix Direct Ltd; Northwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail is seeking a Retail Assistant to join their team. The role involves providing excellent customer service, handling deliveries, and maintaining store operations. With comprehensive training programs and a supportive work environment, this position offers a great opportunity for career growth. Ideal candidates should be adaptable and ready to engage with customers to enhance their shopping experience.

Benefits

Cycle to Work Scheme

High Street Shopping Discounts

Share Plans

Gym Membership Discounts

Award-winning Pension Plan

Mental Health Support

Enhanced Family Leave Policies

Qualifications

• Experience in customer service roles is preferred.
• Ability to work varied shifts and adapt to different tasks.

Responsibilities

• Deliver great service and assist customers.
• Perform various tasks including deliveries and stocking shelves.

Skills

Customer Service

Teamwork

Job description

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!

Opening hours:

• Monday - Friday (7am to 8pm)
• Saturday (7am to 6pm)
• Sunday (9am to 4pm)

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Benefits and Development Opportunities

• Cycle to work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
• High Street Shopping Discounts: Save money at Screwfix, B&Q, and other major high street retailers.
• Share Plans: Become a Kingfisher shareholder with various schemes.
• Health and Wellbeing: 20% off Nuffield Gym memberships, mental health support through Retail Trust, and Mind training.
• Financial Security: Award-winning pension plan with up to 14% contributions, life cover up to 4x salary, and long service awards.
• Employee Resources: Access to mental health resources, community support, and self-development tools like LinkedIn Learning.
• Family and Personal Development: Enhanced family leave policies and wider life skills training.

Training Programmes

• First Steps to Management: 16-week programme for Service Assistants aspiring to management roles.
• Power Up to Trade+: 12-15 month apprenticeship leading to a Trade+ Sales Supervisor role.
• Trade Up to Branch Manager: 15-month programme culminating in a Level 4 Retail Manager Apprenticeship.
• Learning for Life: Opportunities for broader life skills, including Maths and English coaching through Skills Forward.

Employee Experiences

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress.”

Our Culture

We celebrate individuality and promote an inclusive environment through our Employee Inclusion Network, 'Us'. Our leadership supports diversity and inclusion, creating a space where colleagues can share experiences and learn about allyship.

Application Process

Applying online is simple. Fill in some basic details, upload your CV, and complete a Situational Judgement Test if applying for a Service Assistant role. Prepare for your interview by reviewing our careers page and visiting your local Trade Counter. The interview will involve competency questions and a discussion about your experience and knowledge of Screwfix. It may be conducted via phone or video call, followed by a store visit.

Offer and Onboarding

If selected, we will extend an offer. After acceptance and completing pre-employment checks, you'll receive your contract and become part of our team.