Retail Assistant

HOLLAND AND BARRETT; Godalming; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days' holiday and bank holidays

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Workplace pension

Life assurance (2x salary)

Staff product allowance

Staff discount 25% in store and online

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in Godalming is hiring a part-time Retail Assistant to welcome customers and help them find the right wellness products. You will deliver friendly service, maintain store presentation and support promotions, with training provided to build product knowledge.

The role is permanent and part-time (10 hours/week) at £13.17 per hour, with benefits including holiday allowance and staff discounts. You'll join a team focused on creating a positive shopping experience.

Qualifications

• Proven ability to deliver friendly, helpful customer service.
• Excellent communication and interpersonal skills.
• Ability to work in a busy retail environment and stay organized.
• Curiosity about health and wellness with willingness to learn.
• Comfort with using tablets and digital tools.

Responsibilities

• Welcomes customers and helps them find products for wellness goals.
• Recommends products and solutions with confidence while delivering great service.
• Keeps shelves stocked and displays merchandised to a high standard.
• Supports promotions and maintains store presentation and operational standards.
• Collaborates with the team to achieve store goals and provide a positive shopping experience.
• Uses a consultative approach to understand customer needs and advise suitable products.

Skills

Customer service

Communication

Teamwork

Wellness knowledge

Tech-savvy

Job description

High Street, Godalming, Godalming, Surrey

Permanent |10 hours per week

£13.17 per hour

At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day.

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we’re proud to be one of Europe’s leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we’ll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.

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