Retail Assistant

GSF Car Parts LTD; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Performance bonus

28 days leave

Free flu vaccine

Health tools

Pension guidance

Life assurance

Staff discounts

Financial wellbeing

Volunteer leave

Job summary

GSF Car Parts is seeking a Retail Assistant to deliver excellent customer service across trade and retail channels, including click and collect. You will contribute to branch targets through face-to-face sales, handling orders, and building sound customer relationships.

Main duties include serving customers, picking parts from the warehouse, assisting promotions, handling returns, keeping the shopfloor tidy, and using our e-learning portal to develop product knowledge.

Qualifications

• Proven customer service or sales experience in a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries and resolutions.
• Confident user of IT and computer systems.

Responsibilities

• Serve trade and retail customers for click and collect and general orders while maximizing sales.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on promotions by answering telephone and electronic queries as needed.
• Satisfy customer needs regarding part orders, returns or queries.
• Check returns for resale, warranty or surcharge.
• Promote product promotions and work towards KPIs.
• Use the E-learning portal to develop product knowledge.
• Keep customer areas clean and tidy.
• Develop strong relationships with customers and understand their garage needs.
• Represent the company with a professional image and uphold values.
• Work towards achievement of KPI targets.

Skills

Customer service

Sales

Teamwork

Attention to detail

IT proficiency

Tools

MAM

Allicat

MS Office

Job description

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships. Main duties include:

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Always working towards the achievement of relevant set KPI's.

Working hours: 45 (average) hours Monday to Friday, including alternate Saturday working.

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket. As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day. But what really sets us apart is our people. We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers. We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you. This is an exciting time to join GSF Car Parts. Make an impact. Grow with us. Do yourself proud!

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that's their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100's of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer