retail assistant

Cancer Research UK; Canterbury; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Retirement plan

Flexible leave allowance

Discounts on travel and technology

Gym membership

Confidential wellbeing support

Job summary

Cancer Research UK is seeking a committed retail assistant to manage the Sunday shop, lead a team of volunteers, and drive fundraising through strong customer service. You’ll help review stock, process donations, and help generate income with guidance from the Shop Manager.

Join a dedicated team focused on beating cancer, offering support, flexibility, and opportunities within a generous benefits package while working in a lively shop environment.

Qualifications

• Proven customer service experience in a busy environment.
• Ability to work on Sundays and cover rota shifts.
• Strong communication and relationship-building skills.

Responsibilities

• Overseeing the running of the shop on a Sunday, including keyholder duties (training provided).
• Supporting a diverse team of volunteers to meet sales and fundraising targets.
• Reviewing and processing donated goods and new stock.
• Generating ideas to help increase income with guidance from the Shop Manager.
• Using customer service skills to ensure customers and supporters feel welcome and valued.
• Maintaining shop standards for safeguarding, compliance and health and safety.
• Performing manual handling and routine day-to-day activities as required.

Skills

Customer service

Teamwork

Flexibility

Adaptability

Retail experience

Job description

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

We're looking for a motivated retail assistant to join Cancer Research UK's trading team. You'll be acting as an ambassador for Cancer Research UK and taking responsibility for the shop on a Sunday.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

• Overseeing the running of the shop on a Sunday. This includes taking keyholder responsibility (training provided) and supporting a talented and diverse team of volunteers.
• Assisting the wider shop team in achieving sales and fundraising targets.
• Reviewing and processing donated goods and new stock.
• Coming up with creative ideas to help generate new income, with guidance from the Shop Manager.
• Using your customer service skills to make sure our customers and supporters feel welcome and appreciated.
• Maintaining shop standards regarding safeguarding, compliance and health and safety.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently and as part of a team.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don't forget that you have a life outside of work too.

• We make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
• Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
• Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.