Retail Assistant

JR United Kingdom; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join JR United Kingdom as a full-time Retail Assistant at The British Museum, one of the UK's cultural icons. You'll enhance the visitor experience through exceptional customer service, drive sales, and maintain an inviting environment. This temporary role requires a proactive attitude and a passion for retail, with responsibilities spanning various key functions in the retail outlets, ensuring a welcoming space for all visitors.

Qualifications

• Minimum 2 years’ experience in retail sales and customer service.
• Confident in using till systems.

Responsibilities

• Delivering outstanding customer service.
• Processing transactions using EPOS till systems.
• Maintaining a clean and organised shop floor.
• Supporting stock replenishment.

Skills

Customer Service

Communication

Numerical Confidence

Proactive Mindset

Job description

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Step into a vibrant, visitor-focused Retail Assistant role within one of the UK’s most iconic cultural institutions, The British Museum.

The Role

We’re seeking enthusiastic and experienced Retail Assistants to join the team on a full-time, temporary basis for a minimum of 6 months. You’ll play a key part in shaping the visitor experience, driving sales and ensuring the shop floor remains welcoming and well-presented at all times.

Key responsibilities include:

• Delivering outstanding customer service across various Museum retail outlets
• Processing transactions using EPOS till systems (cash and card)
• Maintaining a clean and organised shop floor
• Supporting stock replenishment and general shop duties
• Communicating effectively with customers and colleagues
• Maintaining a calm, positive attitude in a high-footfall environment
• Rolling rota: 4 days on, 2 off
• Full-time hours vary, including weekends and late Fridays
• One full weekend off per month

About You

You’re a natural communicator, confident in high-volume retail settings, and genuinely enjoy connecting with customers from all walks of life. Your drive, resilience and warm personality help create a standout shopping experience that keeps people coming back.

• Minimum 2 years’ experience in retail sales and customer service
• Able to work efficiently under pressure with a proactive mindset
• Numerically confident and comfortable using till systems