CUSTOMER SERVICE ASSISTANT - RETAIL

Avanti West Coast; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Avanti West Coast seeks a Retail Customer Service Assistant at Birmingham International. Role involves providing travel assistance, information, and guidance to ensure customer satisfaction. The company values diversity and is committed to creating an inclusive environment for all employees. Full training will be provided with competitive benefits.

Benefits

Final salary pension

Free travel on Avanti West Coast

Privilege Travel card (75% off other train operators fares)

30 days holiday rising by 1 for every completed year of service

10 free journeys on other First Group Train Operators

Qualifications

• Passionate about delivering excellent customer service.
• Driven to make a genuine difference to others.
• Enthusiastic about learning and meeting new people.

Responsibilities

• Assist customers with travel needs and offer guidance.
• Provide information regarding ticket purchases and timetables.
• Manage queues and support customers with ticket machines.

Skills

Customer Service

Problem Solving

Communication

Job description

3 days ago Be among the first 25 applicants

• This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**
  
  

Job Description

• This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**
  
  

Our stations team at Birmingham International are looking for an enthusiastic individual to join the team as a Retail Customer Service Assistants.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have a AMBITIOUSn drive to make a genuine difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you!

As a Customer Service Assistant Within Retail You Will

Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network.

Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.

Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.

If there is nothing you like better than learning new things and meeting new people, then you could could be just who we are looking for.

Take a look at the full Role Profile here.

For this role full training will be provided.

As well as working with a fantastic team you will also receive: -

Final salary pension

Free travel on Avanti West Coast for you/spouse/partner/dependents

Privilege Travel card (75% off other train operators fares for leisure travel)

30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)

10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

We reserve the right to withdraw this advert at any time due to high volumes of applications.

Our Avanti West Coast Values

Passionate-

Committed

Integrity

Ambitious

Authentic

Job has Expired

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Marketing Services

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