Retail Assistant

HOLLAND AND BARRETT; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

Virtual GP access

Wellbeing kit after 6 months

Employee assistance programme

Pension (auto-enrolment)

Life assurance 2x salary

Colleague discount 25%

Cycle to Work

Wellhub membership discounts

Job summary

Holland & Barrett is hiring a part-time Retail Advisor in Birmingham. You will welcome customers, recommend products for wellness goals and maintain high standards in-store presentation and merchandising. You will support promotions and work as a team to ensure an excellent shopping experience.

The role emphasizes helping customers, learning about health products, and delivering trusted guidance through our training programs.

Qualifications

• Passion for helping people and delivering great customer experiences.
• Friendly, approachable communication and active listening.
• Willingness to learn about health and wellness products.
• Ability to stay organised in a busy retail environment.

Responsibilities

• Welcoming customers and helping them find products for wellbeing goals.
• Recommend products with confidence and deliver strong service.
• Keep shelves stocked and displays Merchandising to a high standard.
• Support promotions and maintain store presentation and operations.
• Collaborate with your team to hit store goals and create a positive experience.
• Use a consultative approach to understand needs and guide online/in-store choices.
• Complete training to build product knowledge and provide trusted guidance.

Skills

Customer service mindset

Communication skills

Teamwork

Tech-savvy

Job description

One Stop Shopping Centre, Walsall Road

Permanent | 16 hours per week

£13.17 per hour

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

If you're looking for a role where you can learn, grow and make a positive difference every day, we'd love to hear from you.

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.

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