Retail Assistant

The Parts Alliance; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK automotive parts distributor seeks a Retail Assistant to provide excellent customer service and support sales targets. You will service click and collect orders, assist customers with queries, and contribute to team performance. Ideal candidates are customer-focused, motivated by targets, and possess strong communication skills.

Benefits

Performance-based bonus opportunity

Annual leave plus up to 5 additional days with service

Free flu vaccine

Life assurance scheme

Discounts from household names

Qualifications

• Proven customer service or sales/retail experience.
• Target-driven and motivated to achieve results.
• Positive approach to customer queries.

Responsibilities

• Serve trade and retail customers for click and collect and general orders.
• Pick relevant parts from the warehouse to fulfill customer orders.
• Build strong relationships with customers.

Skills

Customer service

Sales

Attention to detail

Tools

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is vital in delivering excellent Customer Service. You will be a key team member, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximising sales.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to a positive team performance and work on personal sales benchmarks.
7. Use the E-learning portal to develop product knowledge.
8. Keep customer-facing areas clean and tidy.
9. Build strong relationships with customers and understand their garage needs.
10. Represent the company professionally, promoting our values and maintaining a good image.
11. Work towards relevant KPIs.

Working hours: Average hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries and proactive resolution seeking.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Attention to detail.
8. Knowledge of car parts or automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What we offer:

• Performance-based bonus opportunity.
• Annual leave plus up to 5 additional days with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from household names like Asda, Nike & John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off to volunteer.
• Training and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over branches and a significant turnover, we operate under a unified brand since November 1, supported by centralised departments and integrated IT systems like Allicat and Servicesure.