Retail Assistant

China-Britain Business Council; Barnstaple; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

28 days holiday

24/7 Virtual GP access

Health testing kit (annual)

Employee Assistance Programme

Life assurance (2x salary)

Product allowance

Colleague discount 25%

Cashback & retailer discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett is hiring a Retail Assistant in Barnstaple. You will welcome customers, help them find wellness products and recommend solutions while maintaining high store standards.

You will access training, support, and benefits after joining, with a friendly, team-oriented environment designed to boost knowledge and customer experience.

Qualifications

• Strong customer service skills and a friendly approach.
• Excellent communication and interpersonal skills.
• Willingness to learn about health and wellness products.
• Ability to stay organized, meet deadlines and work in a busy retail environment.
• Comfort using tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find products for wellness goals.
• Recommending products with confidence and delivering excellent service.
• Keeping shelves stocked and displays well merchandised.
• Supporting promotions and maintaining store standards.
• Working with the team to achieve store goals and a positive shopping experience.
• Understand customer needs and recommend store or online options.
• Complete product knowledge training to provide trusted guidance.

Skills

Customer service

Communication

Teamwork

Digital tools

Tools

Tablets

Job description

2 days per week, including Sundays and an additional weekday

At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day.

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use aconsultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing ourQualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.
• 28 days' holiday, including bank holidays.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

If you're looking for a role where you can learn, grow and make a positive difference every day, we'd love to hear from you.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we’re proud to be one of Europe’s leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we’ll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.