Retail Area Manager

Phyllis Tuckwell; Farnborough; On-site; GBP 38,000; Full time

Job summary

A compassionate hospice care charity based in Farnborough is looking for a dynamic Retail Area Manager to oversee operations in warehouse logistics and eCommerce. The ideal candidate will have experience in retail management and will lead multiple sites while driving sales and operational excellence. This impactful role contributes directly to raising vital funds for compassionate care services.

Benefits

Self Invested Personal Pension

Employee Assistance Programme

Skills Development and Training

Flexible working hours

Qualifications

• Strong experience in warehouse operations and logistics.
• Proven track record in managing multiple retail sites.
• Ability to lead and support a diverse team of staff and volunteers.

Responsibilities

• Lead the Retail Warehouse and ensure efficient stock movement.
• Oversee transport, deliveries, and route planning.
• Manage daily eCommerce sales operations and fulfilment.

Skills

Knowledge of warehousing

Logistics experience

Furniture retail experience

Multi-site retail management

Sales drive

Team management

Health and safety compliance

Passionate about causes

Job description

Are you a dynamic and experienced retail leader with strong experience in Warehouse operations, logistics, eCommerce and furniture retail?

Retail Area Manager – Warehouse and Logistics, eCommerce and Furniture

Hours: 37 hours per week
Salary: £37,637 per annum based on 37 hours per week
Location: Farnborough, Hampshire with regular travel across sites within PT’s catchment area

Join Our Team as a Retail Area Manager

Are you a dynamic and experienced retail leader with strong experience in Warehouse operations, logistics, eCommerce and furniture retail?

Do you thrive in a fast-paced, purpose-driven environment?

Phyllis Tuckwell is looking for a proactive Retail Area Manager – Warehouse, Logistics, Furniture & eCommerce to lead and grow our specialist retail operations, helping us raise vital funds to support our hospice care services.

About you:

• Knowledge of warehousing, logistics, furniture and eCommerce retail
• Lead and develop our furniture shops, donation centres, and eCommerce retail channels.
• Experience in multi-site retail management
• Drive sales, profitability, and operational excellence across multiple sites.
• Manage and support a diverse team of staff and volunteers.
• Ensure compliance with health & safety, safeguarding, and data protection standards.
• Passionate about contributing to a meaningful cause

Warehouse & Logistics

• Lead the Retail Warehouse, ensuring efficient stock movement across 20 shops
• Oversee transport, deliveries, and route planning
• Maintain safe, compliant and well-organised operational environments including van safety
• Strong organisational and commercial skills

Ecommerce (Online Retail)

• Manage daily eCommerce sales operations
• Ensure high-quality product listing standards and efficient order fulfilment
• Support the eCommerce team to drive income growth
• Champion innovation in Bought-in Goods and eCommerce sales strategies.

Furniture Retail

• Oversee furniture outlets and warehouse stock
• Oversee pricing, merchandising and home collection/delivery services
• Maintain high standards of display, safety and customer service

For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

• Phyllis Tuckwell Group Self Invested Personal Pension (matched contributions up to 7.5%)
• Employee Assistance Programme
• Skills Development and Training
• Internal Mobility and Career Progression

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*
  *Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Barry Young, Head of Retail on [e-mail] or phone [phone]. If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email: [e-mail]

Closing date for receipt of completed applications: Monday 8th December 2025
Interviews to be held on the 16th, 17th and 18th December 2025

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.