Customer Team Member

Co-op Group; Belfast City District; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30% discount on Co-op products in‑shop

Pension scheme (up to 10% employer)00

28 days holiday pro rata

24/7 GP access

Descripción de la vacante

Co-op Group in Belfast is seeking Customer Team Members to join a busy local store. You’ll work as part of a friendly team, delivering helpful service on the shop floor and tills, with potential involvement in post office, bakery, or online order picking and packing for home delivery.

The role emphasizes flexible shifts, weekend work, and a commitment to supporting the community. Full training is provided and Co-op membership benefits apply.

Formación

• Experience in retail is not essential.
• Ability to work flexibly across a number of shifts and as part of a team.
• A genuine passion for helping people and delivering great customer service.

Responsabilidades

• Deliver friendly and thoughtful service to customers on the shop floor and tills.
• Work with your team to keep the store running smoothly.
• Assist with daily operations to create a great shopping experience, including stock, prices, and dates.

Conocimientos

Customer service

Teamwork

Flexible hours

Descripción del empleo

Location: 150 Kings Road , Belfast, BT5 7EJ

Pay: £13.04 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: Opening shifts, early morning starts through to early afternoon. Will include at least 1 weekend shift which will require flexible availability. Additional availability can be discussed at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you’ll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments

A place you’ll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.