Retail Advisor, 16hrs, London - Oxford Street

Virgin Media O2; Packmoor; On-site; GBP 11,000 - 16,000; Part time

Benefits offered by this job

Competitive hourly rate

Private medical cover

Annual leave and birthday off

Excellent pension scheme

Supportive team and tailored training

Job summary

A leading telecommunications company is looking for a part-time Retail Advisor to provide exceptional customer service at their Oxford location. This role involves welcoming customers, understanding their needs, and recommending the best solutions. Candidates should be confident, adaptable, and passionate about technology. You will enjoy a competitive salary of £12.40 per hour, private medical cover, flexible annual leave options, and tailored training to support your success.

Qualifications

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.

Responsibilities

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Skills

Confidence

Communication skills

Passion for delivering great service

Resilience

Motivation to achieve goals

Flexibility to adapt

Proactive attitude

Team spirit

Job description

Retail Advisor – Oxford

Location: London – Oxford Street

Job Type: Part Time

Posted Date: 08-Jan-2026

Reference Number: 71117

As a Retail Advisor you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What you’ll be doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Want to see what it’s all about for yourself? Watch our day-in-the-life video: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast‑paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

• Competitive hourly rate of £12.40, plus a location allowance of £2,800 (pro‑rated where applicable) with potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal and carer's leave policies.
• 23 days’ annual leave and birthday off, with option to buy or sell up to 5 extra days.
• Excellent pension scheme, matching up to 10%.
• Supportive team and tailored training: a 4‑day (30‑hour) induction within the first two weeks.
• Wide range of support, rewards and tools focused on helping you prioritise what matters.

Next steps

Following your application, you’ll receive an invite to complete an online assessment. If successful, a recruiter will call to discuss the role in more detail.

So, what are you waiting for?

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.