Retail Advisor, 24hrs, Redditch

Virgin Media O2; Redditch; Presencial; GBP 15.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday + birthday off

Descripción de la vacante

Virgin Media O2 is hiring a part-time Retail Advisor in Redditch to help customers choose products, explain price plans and set up services. You will showcase features, assist with accessibility tools and resolve queries, aiming to deliver memorable customer experiences.

The role emphasizes empathy, ownership of issues, and teamwork to meet store targets while providing high-quality service in a busy retail environment.

Formación

• Customer-facing retail experience is beneficial.
• Ability to explain product features clearly to customers.
• Comfort with technology and varied product ranges (mobile, broadband, TV).

Responsabilidades

• Assist customers in selecting products and plans.
• Help customers choose price plans and set up services.
• Demonstrate features and accessibility tools on devices.
• Own customer queries, resolve issues, and build trust.
• Collaborate with the team to meet store targets and customer satisfaction.

Conocimientos

Communication

Customer service

Empathy

Ownership

Teamwork

Descripción del empleo

About The Role

As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.

You’ll receive a competitive hourly rate of £13.45.

Summary

Location: Redditch

Job Type: Part Time

Posted Date: 06-Nov-2026

Ref #: AVT111608

Day To Day, You’ll

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Our Ways of Working

This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.

Accessible, Inclusive and Equitable for All

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.

Who we are

At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.

We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.

The must haves

To Be Successful In This Role, You’ll Bring

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

The other stuff we are looking for

What matters most in this role is mindset. If you’re customer-focused, passionate about technology and keen to build your skills through structured training and support.

What's in it for you

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.

You’ll Also Have Access To

• Discounts on broadband, TV and mobile.
• Cycle2Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O₂ Priority.