Retail Advisor, 30hrs, Belfast- Castle Lane

Virgin Media O2; Belfast; On-site; GBP 14,092 - 20,071; Part time

Benefits offered by this job

Competitive hourly rate

Private medical cover

Generous leave policies

Excellent pension scheme

Job summary

A leading telecommunications provider is seeking a Retail Advisor for 30 hours per week at their Belfast location. In this role, you will provide exceptional customer service, helping customers find suitable products and maintaining an inviting store atmosphere. Ideal candidates should possess strong communication skills, resilience, and a genuine interest in technology. Benefits include competitive pay, private medical cover, generous leave policies, and a robust pension scheme.

Qualifications

• Strong customer service skills, able to adapt to various shifts.
• Proactive and motivated to meet team goals.
• Interest in technology and a readiness to learn.

Responsibilities

• Welcome customers to the store with a positive attitude.
• Build rapport to understand customer needs and recommend solutions.
• Maintain an organized and inviting store environment.

Skills

Confidence

Communication skills

Resilience

Flexibility

Interest in technology

Job description

Retail Advisor (30hrs) – Belfast, Castle Lane – Virgin Media O2

Join to apply for the Retail Advisor, 30hrs, Belfast- Castle Lane role at Virgin Media O2.

Summary

• Location: Belfast – Castle Lane
• Job Family: Retail
• Job Type: Part Time
• Posted Date: 23-Dec-2025
• Ref #: 71066
• Salary: Competitive + Fantastic Benefits

About the Role

As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.

What You’ll Be Doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Want to see what it’s all about for yourself? Watch a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV.

Key Qualifications

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast‑paced retail setting.
• Genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

Benefits

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%.

Next Steps

Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to talk through the role in more detail and discuss further questions.

Apply Now

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.