Retail Advisor

MOLTON BROWN; West Kirby; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Five free products

Quarterly bonus

Holiday entitlement up to 22 days

Healthcare plan

Pension scheme

Cycle to work scheme

Season ticket loan

Career progression

Wellbeing support

Job summary

Molton Brown in Liverpool is seeking a Retail Advisor on a permanent contract, working 12 hours a week. You will guide customers through our fragrance, body care and home scenting collection, helping them discover products that fit their lifestyle.

No previous experience is required; reliability, teamwork and a passion for delivering an exceptional customer experience are essential. In return, we offer £13.45 per hour, 50% staff discount, five free products, a quarterly bonus scheme when targets

Qualifications

• Reliable team player with a passion for delivering a personalised customer experience.
• Capable of guiding customers through fragrance, body care and home scenting products.
• Willingness to learn and contribute to store targets and operations.

Responsibilities

• Guide customers through our fragrance, body care and home scenting range to find the right products.
• Provide an exceptional customer experience to support store targets and ongoing sales.
• Assist with store operations and uphold brand standards.

Skills

Customer service

Teamwork

Reliability

Communication

Job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao’s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

Molton Brown is at the heart of everyday indulgence; every sensory moment evokes a memorable experience and one we would love you to share with our customers as a Retail Advisor in our lifestyle store in Liverpool on a permanent contract working 12 hours a week.

Every Customer, Every Visit, Every Day…

As Retail Advisor, you won’t just sell products. You’ll guide every customer through our world of fragrance, body care and home scenting to discover the perfect lifestyle products to Cleanse, Wear and Live in for themselves and their loved ones.

You don’t need experience to join us, we ask that you are reliable, a true team player to to support the commercial and operational aspirations of the store and have a passion for delivering an exceptional, personalised customer experience to every customer, every day to achieve store targets.

For going the extra mile with every customer, we offer:

• £13.45 per hour
• 50% staff discount.
• Five free products to really immerse yourself in our world and get to know the products you’re selling!
• Quarterly bonus scheme when your stores performance targets are achieved.
• Up to 22 days holiday, plus bank holidays where possible.
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support and Recognition Awards
• Season Ticket Loans / Cycle to Work Scheme
• Company Pension Scheme
• The opportunity for internal career progression and ongoing development with a respected luxury brand with the support of your Store Management and the wider business.

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant).
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more...
• Learning and development opportunities.

Your voice matters here – we value entrepreneurial thinking and innovation from our teams.

To find out why 33,000 people across the Globe work at Kao please visit: https://www.kao.com/emea/en/careers/ Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful.

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