Retail & Admissions Supervisor HMS Belfast

Nationalmuseums; London; On-site; GBP 16,000 - 29,000; Part time

Job summary

An established industry player in the heritage sector is seeking a Retail & Admissions Supervisor for the HMS Belfast. This part-time role focuses on providing an exceptional visitor experience, maximizing revenue through ticket and product sales, and maintaining high standards of customer service. You will play a key role in a customer-facing position, supporting the branch manager in daily operations while driving sales targets and ensuring a welcoming atmosphere. Join a passionate team dedicated to making history accessible and enjoyable for all visitors, while enjoying the unique experience of working in a historic environment.

Qualifications

• Strong drive for achieving sales targets and excellent customer service skills.
• Experience in retail and admissions operations is preferred.

Responsibilities

• Assist in creating daily staffing rotas and ensuring appropriate staffing levels.
• Exceed retail sales targets through proactive customer interactions.
• Handle customer inquiries and complaints professionally.

Skills

Customer Service

Sales Drive

Product Knowledge

Team Working

Tools

IWM Till Systems

Job description

Contract type:

Details:

Location:

HMS Belfast - London

Category:

Front of house/visitor services

Salary:

£16,804.80 per annum pro rata, £28,008 per annum FTE

Contract type:

Contract Permanent

Hours:

Part time

Telephone:

na

Retail & Admissions Supervisor HMS Belfast

Admissions: The key roles and functions are focused on welcome and income, specifically supporting the branch manager in implementing their vision of standards and best practice. This includes providing an excellent visitor welcome; information about the ship; entry ticket sales and guidebook sales.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service, specifically supporting the branch manager in their vision of standards and best practice. HMS Belfast has one shop, situated in the admissions area.

As a member of the Retail and Admission team, you will be in a key, customer-facing role, welcoming visitors, providing detailed information, and delivering high standards of customer service. A strong drive for achieving sales targets and confidence in actively selling a range of products is essential. You will support the Retail and Admissions Manager in daily operations to ensure standards are maintained.

This role is 22.5 hours per week, primarily covering weekends and one other day.

Duties include:

1. Assisting with creating daily staffing rotas for shops and admissions desks, ensuring appropriate staffing levels.
2. Using IWM’s till systems and extensive knowledge of tickets to provide suitable options, maximize revenue, promote gift aid, donations, and memberships, and actively sell products.
3. Exceeding retail sales targets through proactive customer interactions, product knowledge, and upselling linked items.
4. Working towards and taking responsibility for achieving branch KPIs, including guidebook ratio, transaction value, and spend per visitor.
5. Monitoring staff sickness and punctuality, addressing issues, and informing managers of standards not being met.
6. Training and inducting new staff, leading by example.
7. Handling customer inquiries and complaints professionally, processing refunds as appropriate.
8. Adhering to financial and cash handling procedures, ensuring security and accuracy.
9. Ensuring smooth operation of admissions, including ticket sales, change requests, and audioguides availability.
10. Maintaining accurate stock records, pricing, and coding, and managing stock deliveries.
11. Keeping retail and admissions spaces clean, well-stocked, and well-presented.
12. Informing management of stock levels and issues affecting operations.
13. Participating in stock takes according to IWM procedures.
14. Maintaining professional appearance, punctuality, and representing IWM positively.
15. Monitoring staff performance, providing feedback, and conducting appraisals.

This role involves regular weekend work.

For full duties and person specification, please view the Job Description.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.