Retail & Admissions Supervisor

Imperial War Museums; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading institution in the UK is looking for an Admissions Supervisor at IWM North in Manchester. This role involves welcoming visitors, achieving sales targets, and overseeing a team to maintain exceptional service levels. The position offers a competitive salary, comprehensive benefits, and a chance to be part of an inclusive culture that values diversity.

Benefits

25 days of annual leave

Company Group Pension Plan

Enhanced Maternity and Paternity Benefits

Retail Discounts

In-House Training Programmes

Employee Assistance Programme

Qualifications

• Strong drive for achieving sales targets.
• Confident in approaching visitors.
• Responsibilities include supporting management and ensuring KPI delivery.

Responsibilities

• Welcoming visitors and delivering high standards of customer service.
• Supporting the Retail and Admissions Manager.
• Ensuring team deliverables meet performance indicators.

Skills

Customer service

Sales targets

Team management

Education

None specific mentioned

Job description

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Opportunity ID

580

Location IWM North - Manchester Career Level B Salary £24,751 per annum Hours 36.25 Department Retail, Admissions, Publishing & Brand Licensing Position type Permanent Job Summary

As a member of the Retail and Admissions team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential. In addition, you will support the Retail and Admissions Manager and Deputy Manager in all aspects of the day to day running of the operation at IWM North. You will be responsible, with the rest of the management team for ensuring every one of the retail and admissions assistants are delivering exceptional customer service, hitting team and individual Key Performance Indicators (KPIs) and following up on performance issues if they arise in a timely and professional manner.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Converted File 2025 Retail and Admissions Supervisor North.docx.pdf 142KB Opens in a new window Closing date for applications

July 11th 2025, 11:55 PM

Interview Details

Interviews for this post are planned for the week commencing 21 July 2025.

Benefits

The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

• Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, youll get 30 days
• Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.
• Enhanced Maternity and Paternity Benefits: Celebrate lifes milestones with confidence, knowing that our policies support growing families.
• IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.
• Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites.
• Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)
• Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows.
• Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.
• In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.
• Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program.
• Cycle 2 Work & Cycle Hire : Promote well-being and environmental consciousness by cycling to work.
• Eye Tests: Money back up to £80 for an eye test and a new pair of glasses.
• Employee Assistance Programme: Access confidential support for personal or work-related challenges.
• Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions).
• Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.
• Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.
  
  

and more!

Ready to embark on this exciting journey with us? Apply now and become part of IWM!

Disclosure and Barring Service Check

Role

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:

A basic check, which shows unspent convictions and conditional cautions.

Equal Opportunities and Flexible Working

IWM is committed to a policy of Equal Opportunities.

We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.

Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.

At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Education

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