Retail Supervisor (38 hours) - Leeds

New Balance; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

New Balance is seeking passionate retail associates to join their team in Leeds. In this role, you will engage and educate customers while helping to drive store performance. Ideal candidates will have retail experience and a commitment to customer satisfaction, with opportunities for growth and a competitive compensation package.

Benefits

Competitive compensation

Potential to earn through Retail Bonus Scheme

Great development opportunities

Inclusive working environment

Generous staff discount

Flexible uniform package

Qualifications

• Previous retail experience desired.
• Ability to work weekends and holidays.
• Desire to learn and develop in retail.

Responsibilities

• Open and close the store following procedures.
• Deliver total customer satisfaction throughout the customer journey.
• Support training and coaching of associates.

Skills

Customer service skills

Team Player

Effective communication skills

Basic maths

Understanding of POS systems

Flexibility

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

• Open and close the store following the correct company procedures

• Encourage continuous improvement through ongoing feedback

• Support the Store Management team on overall store and back of house standards

• Assist in training and coaching Associates

• To achieve personal KPIs and contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store

• Help to ensure the store remains commercial as possible following company guidelines

• Adhere to company’s policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties that asrequired from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Previous retail experience desirable or proven experience in a team environment

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Understanding of POS register systems

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package