Retail Administration Team Leader

Talosats Careers; United Kingdom; Remote; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Pension

Onsite parking

22 days annual leave

Job summary

Bestway Group in York is seeking a Retail Administration Team Leader to guide a small cross-functional team within the Central Operations group. You will coordinate the retail and trade activity plan across brands, ensuring timely delivery and clear communication to drive sales growth and improve the retailer experience.

The role emphasizes ownership of complex retailer issues, root-cause analysis and sustainable solutions, plus coaching a high-performing team to share learnings across brands.

Qualifications

• We are looking for someone with proven team leadership and people management experience.
• Strong problem solving and practical solution delivery mindset.
• Continuous improvement mindset with ability to identify process enhancements.
• Exceptional attention to detail and accuracy.
• Strong analytical and reporting skills for senior management insights.
• Experience within retail operations and FMCG sector is beneficial.

Responsibilities

• Develop, own and coordinate the retail and trade activity plan across our brands, ensuring activity is aligned, effectively planned and delivered to support sales growth.
• Establish clear objectives and performance measures for sales-driving activity, using results to improve future performance.
• Act as a key contact for complex retailer issues, coordinating across functions to prioritise and resolve.
• Lead investigations into recurring retailer issues using root-cause analysis for long-term solutions.
• Analyse retailer feedback and translate insights into process improvements across systems and ways of working.
• Support, coach and develop a small team to ensure high performance and engagement.

Skills

Team leadership

Problem solving

Continuous improvement

Attention to detail

Analytical skills

Retail operations

FMCG knowledge

Tools

Reporting tools

Job description

Job Title

Retail Administration Team Leader

Location

York YO19

About the Role

We are looking for a Administration Team Leaderto join our Central Operations team. This is an exciting opportunity to lead a small team whilst working cross-functionally to ensure that our retail and trade activity plan is effectively coordinated, communicated and delivered. You will play a pivotal role in driving operational excellence supporting sales growth and enhancing the retailer experience. You will take ownership of complex or recurring retailer issues, identifying route causes and implement sustainable solutions and prevent recurring issues.

Your main responsibilities

• Develop, own and coordinate the retail and trade activity plan across our brands, ensuring activity is aligned, effectively planned and delivered to support sales growth.

• Establish clear objectives and performance measures for sales-driving activity, using results and insight to understand effectiveness and identify opportunities to improve future performance.

• Act as a key point of contact for complex retailer issues, working collaboratively across functions to ensure problems are understood, prioritised and resolved effectively.

• Lead investigations into recurring retailer issues, applying root-cause analysis techniques to identify underlying problems and implement long-term solutions.

• Analyse retailer feedback and issues, translating insights into improvements across processes, systems and ways of working.

• Support, coach and develop a small team, ensuring high performance and engagement.

• Ensure learnings from retailer issues are shared across brands and functions, driving continuous improvement and a better overall retailer experience.

About You

We're looking for someone who combines strong operational coordination skills with a proactive, solution-focused approach.

• Proven experience in a team leadership or people management role

• A genuine passion for problem solving and delivering practical solutions

• A continuous improvement mindset, with the ability to identify opportunities for process enhancement

• Exceptional attention to detail and commitment to accuracy

• Strong analytical and reporting skills with experience producing reports and insights for senior management teams

• Experience within retail operations

• An understanding or passion to learn about the FMCG sector

Benefits:

• Competitive salary

• Pension

• 22 days annual leave plus the option to buy additional days

• Onsite parking

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.