Retail Administration Assistant

Blue Cross For Pets; Hartlebury; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Health & wellbeing support

GP access and private prescriptions

Staff discounts and benefits

Job summary

Blue Cross is seeking a part-time Retail Administration Assistant in Hartlebury to support the retail team with essential administrative tasks. The role is 14 hours weekly, primarily Monday and Tuesday, 8am–4pm, at Hartlebury DY10 4JB.

The position is permanent, with a pro rata salary of £9,325 per year (£23,311 FTE). You will be responsible for maintaining systems, handling sensitive information, and ensuring smooth operations across shops.

Qualifications

• Proven computer literacy with Word, Excel, and Outlook.
• Strong communication skills.
• Experience working in a diverse team.
• Experience in a busy office environment.
• Ability to demonstrate and apply Blue Cross values.

Responsibilities

• Provide essential administrative support to the retail team.
• Assist with logistics and coordination to keep operations running smoothly.
• Maintain up-to-date filing and records.
• Support cross-department communication.

Skills

Word, Excel and Outlook

Good communication

Computer literacy

Team experience

Office environment experience

Blue Cross values understanding

Job description

Retail Administration Assistant

Application Deadline: 7 October 2026

Department: Fundraising, Comms & Engagement

Employment Type: Permanent

Location: Hartlebury

Compensation: £9,325 / year

Description

Contract: Permanent, 14 hours per week

Salary: £9,325 pro rata (£23,311 FTE)

Location: Hartlebury DY10 4JB

Closing date: Wednesday 7th October 2026

Interview date: Thursday 15th October 2026

Are you an organised, proactive administrator who wants to make a genuine difference to the lives of pets in need?

Joining our team as a Retail Administration Assistant, you will play an essential behind the scenes role in keeping our retail operations running smoothly, ensuring our shops have everything they need to raise life saving funds.

More about the role

Blue Cross is a leading UK animal welfare charity with over 50 retail shops across England and Wales. Our retail operations are essential in raising funds that support our mission of caring for sick, injured, and homeless pets, helping over 40,000 animals each year through rehoming, veterinary, and education programmes.

Based at our Hartlebury office, home to both our retail team and warehouse, you'll be at the centre of our operations where your role will provide crucial administrative support to our retail team, assisting with logistics and coordination to keep things running smoothly. This is a part‑time role, working 14 hours per week, Monday & Tuesday 8am - 4pm.

We need you to be a strong communicator in both written and verbal communication and be confident working with multiple pieces of software, systems, and digital tools. As you will be responsible for keeping systems and filing up to date and organised, having good attention to detail is crucial to be successful in this role.

About you

You will be a natural problem solver with excellent communication skills and the ability to multi‑task. Whether you’re working independently or as part of our close‑knit team, your confidence, adaptability, and professionalism will shine through. You’ll be instrumental in handling sensitive information and contributing to the overall success of our retail operations.

If you bring a can‑do attitude, great attention to detail, and a shared passion for our core values of compassion, courage, and inclusivity, you will feel right at home with us.

Essential Qualifications, Skills, and Experience

• Computer literate with a good knowledge of Word, Excel, and Outlook
• Good communication skills
• Good computer literacy and keyboard skills
• Experience of working in a diverse team
• Experience of working in a busy office environment
• Ability to demonstrate, understanding and apply our Blue Cross values.

Desirable Qualifications, Skills, and Experience

• Working knowledge of gift aid
• Able to prioritise workload and react accordingly to meet the needs of a fast pace of change in those priorities
• Able to work on own initiative and as part of a team
• Understanding the need to be discreet with sensitive or confidential information
• Awareness of data protection

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.