Retail Account Manager

Medik8; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Wellbeing benefits

Flexible & Hybrid working

Private Medical Insurance

Mental Health support

75% Discount

Annual Performance Bonus

Long Service Awards

Up-skilling support

Lunch & Learns

Volunteer days

Matched Charitable Giving

Job summary

Medik8 is seeking a Retail Account Manager EMEA / RoW to drive growth across multiple markets, reporting to Head of Retail. This role blends strategic relationship management with data-driven decisions in a fast-growing skincare business.

You will manage top retail partners, forecast sales, and collaborate with Marketing, Logistics and Product Development to deliver ambitious targets in a hybrid London-based setting.

Qualifications

• Brand strategy and multi-channel execution in a consumer sales environment.
• Knowledge of skincare/beauty distribution with science-led skincare passion.
• Strong written and verbal communication; able to present brand plans to senior leaders.
• Analytical skills; collaborate with commercial and finance teams to drive growth.
• Experience managing direct reports with coaching leadership style.
• Ability to create and roll out global brand guidelines and onboarding frameworks.

Responsibilities

• Forecast and deliver Retail and Net sales across regions; manage targets and ROI.
• Build and nurture relationships with regional and central retail teams; secure promotional support.
• Forecast core lines and NPD with Demand Planning; manage stock and avoid stockouts.
• Lead regular business reviews; own Joint Business Plans for in-store and online visibility.
• Utilise retailer data and brand insights to track trends and align with omnichannel strategy.
• Oversee regional launch plans and trade execution across multiple countries.

Skills

Brand strategy

Skincare & beauty

Stakeholder influence

Commercial analytics

People leadership

Brand governance

Education

Degree in Business/Marketing

Job description

Salary: £60,000 + discretionary bonus

Hybrid Working: Flexible/Hybrid (Minimum 3 days mandatory per week in our London office)

Location: Current Location, Elstree - Moving to London Bridge from 4th January 2027 About Medik8

At Medik8, we are collaborative go-givers. We do things differently - challenging the norm, pushing the boundaries of scientific skincare, and doing everything in-house with passion and purpose. As we continue our rapid global expansion, we are looking for a Retail Account Manager EMEA / RoW to join our energetic Commercial team and shape our footprint across key international markets.

The Role

Working directly with our Head of Retail, you will play a pivotal role in driving Medik8’s commercial growth across multiple countries in the EMEA and Rest of World (RoW) regions.

This is not just about maintaining accounts; it is about building the foundation for sustainable, long-term success. You will manage and nurture high-level strategic relationships with major retail partners, dive deep into sales data to uncover growth opportunities, and deliver ambitious performance targets.

What You’ll Be Doing

• Sales Forecasting & Delivery: Accurately forecast and achieve Retail and Net sales across your regions. You will manage financial targets, evaluate risks, unlock new opportunities, and conduct thorough activity reviews to understand performance and ROI.
• Relationship Management: Build and nurture strong, lasting relationships across local and central retail teams, serving as the main lead to secure robust promotional and brand support plans.
• Inventory & Assortment Management: Work closely with Demand Planning to expertly forecast core lines and new product developments (NPD), keeping stock cover optimal and avoiding out-of-stock scenarios.
• Commercial Leadership: Lead regular business reviews with key regional stakeholders, presenting clear, data-driven recommendations and owning Joint Business Plans (JBPs) to maximise in-store and online visibility.
• Data & Insights Focus: Make full use of retailer reporting systems and brand insights to understand our customer base, track industry trends, monitor competitor dynamics, and align activity with Medik8’s omnichannel strategy.
• Project Management: Oversee regional launch plans and ongoing trade execution across multiple countries at once, keeping teams aligned, deadlines met, and commercial challenges solved proactively.
• Internal Collaboration: Partner closely with internal teams - including Marketing, Logistics, and Product Development - to champion retail needs and contribute to the wider EMEA/RoW sales strategy.

Essential Criteria (Core Skills)

• Brand Strategy & Execution: Demonstrable experience leading multi-channel brand strategies and driving brand consideration within a fast-paced consumer sales environment.
• Skincare & Beauty Passion: Solid understanding of multi-channel distribution within beauty, personal care, or FMCG, combined with a genuine passion for science-led skincare.
• Stakeholder Influence & Communication: Outstanding written and verbal communication skills, with the ability to present compelling brand plans and inspire cross-functional teams and senior leaders.
• Commercial & Analytical Acumen: Strong prioritisational and analytical skills, with a track record of partnering with commercial and finance teams to deliver impactful brand growth.
• People Leadership: Experience managing direct reports with a coaching and empowering leadership style that focuses on developing skills and driving team performance.
• Brand Governance: Proven ability to create, roll out, and safeguard global brand guidelines, toolkits, and onboarding frameworks.

Desirable Criteria (Nice to Haves)

• A degree in Business, Marketing, or a related discipline.
• Direct experience managing scientific or clinical product claims and messaging alongside R&D teams.
• Background in developing global GWP, merchandise, or visual merchandising strategies.

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.

Culture & Benefits

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
• Rewards: 75% Discount, Annual Performance Bonus, Long Service Awards.
• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.

Want to do a little more research before you apply? Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

Our Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

Be your authentic self. Apply today.