Ecommerce Manager – EMEA & RoW

Medik8; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Wellbeing

Discounts

Career growth

Volunteer days

Job summary

Medik8 is seeking an Ecommerce Manager for EMEA & RoW to own international sites, forecast sales, and drive trade plans. You will plan campaigns with global teams, optimise user experience, and lead a small ecommerce team.

You will analyse GA4 data to identify opportunities, collaborate with Supply and CRM teams, and ensure stock coverage across SKUs for a seamless global customer journey.

Qualifications

• Significant experience in an e-commerce trading or management role across international markets (EMEA & RoW).
• Strong track record of sales forecasting, budgeting, and managing daily market performance to hit revenue targets.
• Deep understanding of ecommerce trading levers and partnering with performance marketing and CRM functions to align acquisition and retention strategies.

Responsibilities

• Take full accountability for international sites, own sales forecasting and execute trade plans and calendars for each market.
• Plan, brief, and execute regional and global campaigns across digital channels; collaborate with global creative teams for assets and with CRM/ Acquisition teams for a unified market strategy.
• Drive a continuous A/B testing roadmap with global digital teams to enhance usability, design and functionality.
• Interrogate web analytics (GA4) to understand customer behaviour and report on performance metrics to guide decisions.
• Partner with global Supply, Logistics, and 3PL teams to ensure stock coverage and seamless order delivery.
• Coach and develop 1-2 Ecommerce Executives, mentoring on site merchandising and trading activities.
• Work with UK D2C and global functions to ensure cohesive online presence.

Skills

Proven track record

Commercial acumen

Cross-functional strategy

Platform & analytics

UX & CRO

Leadership & agility

Tools

Shopify

Klaviyo

Job description

We are a breakthrough beauty business where high-performance science meets a low-ego culture. As our Ecommerce Manager for EMEA & RoW, you will step into a vital hub of our global digital footprint, joining a newly formed team with ambitious plans to transform our international D2C experience.

This isn't about maintaining the status quo; it is about taking full accountability for driving our online sales growth and delivering a seamless user experience across Europe and the RoW. With major site builds and market-specific launches on the horizon, this role offers significant scope to sharpen your skills and spearhead high-impact commercial strategies.

If you are a collaborative, data-driven professional who thrives when given the autonomy to own your space, this is your invitation to help shape what comes next.

The Details

• Salary: £50,000 to £60,000

• Hybrid working: 3 days per week in the office, 2 days from home

• Location: Centennial Park, Elstree but relocating to London Bridge from January 2027

Your Impact & Accountability

• Website & Trade Ownership: Take full accountability for our international sites. You will own the sales forecasting and execute comprehensive trade plans and calendars for each market, aligning with local seasonality and promotional cadences.

• Campaign Delivery: Plan, brief, and execute regional and global campaigns across our digital channels. You will collaborate with our global creative teams for assets ensuring flawless execution, as well as the internal CRM and Acquisition teams to ensure a unified market channel strategy.

• User Experience Optimisation: Drive a continuous A/B testing roadmap supported by global digital teams. You will identify innovative initiatives to enhance usability, design, and functionality, ensuring an exceptional online shopping journey.

• Analysis & Reporting: Own the data. You will interrogate web analytics (GA4) to understand customer behaviour, uncover targeting opportunities, and regularly report on performance metrics to guide future commercial decisions.

• Operations Oversight: Partner closely with global Supply, Logistics, and 3PL teams to ensure optimal stock cover across all SKUs and guarantee seamless order delivery to our international community.

• Team Leadership: Support, coach, and develop 1-2 Ecommerce Executives, fostering a supportive environment where they can learn and manage day-to-day site merchandising and trading activities.

• Cross-Functional Collaboration: Work closely with the UK D2C team and wider global functions (Marketing, Customer Service, and Supply Chain) to ensure a cohesive, efficient, and integrated online presence.

Requirements

• Proven Track Record: Significant experience in an e-commerce trading or management role, with a demonstrable history of delivering commercial results specifically across international markets (EMEA & RoW).

• Commercial Acumen: Strong track record of sales forecasting, budgeting, and proactively managing daily market performance to hit aggressive revenue targets.

• Cross-Functional Strategy Alignment: A deep understanding of e-commerce trading levers and the proven ability to partner closely with internal performance marketing and CRM functions, aligning acquisition and retention strategies to meet market revenue targets.

• Platform & Analytics Expertise: Hands‑on experience executing site merchandising within a major e‑commerce CMS. Proficiency in digital analytics tools (GA4) and CRM platforms (e.g., Klaviyo) is essential.

• UX & CRO Implementation: Highly detail‑oriented and data‑driven, with practical experience identifying onsite friction points and driving conversion rate optimisation (CRO) through A/B testing.

• Leadership & Agility: The ability to mentor junior team members, prioritise effectively, take immediate ownership of projects, and partner seamlessly with internal cross‑functional teams in a fast‑paced environment.

Desirable Skills (Nice to Haves):

• E-commerce Platforms (Shopify): Hands‑on experience executing site merchandising, content updates, and multi‑currency management specifically within Shopify.

• Multiple Languages: Professional fluency in an additional European or RoW language to support our international site localisation efforts.

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.

Culture & Benefits

We are a team of collaborative go‑givers fuelled by a purpose‑driven mentality. Innovation is at our core; we pride ourselves on doing everything in‑house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross‑functionally because we know we achieve more together. It’s just who we are!

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.

• Rewards: 75% Discount, Annual Performance Bonus, Long Service Awards.

• Growth: Up‑skilling support, regular Lunch & Learns, Flexible Career opportunities.

• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.

Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).

• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.

• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.

• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.