Restoration Technician

Anglian Water Services; Milton Keynes; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Competitive pension scheme

Up to 26 days annual leave

Job summary

Anglian Water is seeking a Restoration Technician to safeguard water supplies during planned works, interruptions, and emergencies. You will deploy specialist restoration equipment and bespoke water supply solutions across the region, supporting operational teams and maintaining high service standards.

Trainings will cover HGV tanker operations, line stopping tech, emergency water quality actions, and temporary overland supply systems.

Qualifications

• Strong practical and technical problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to stay calm and make effective decisions under pressure.
• Proactive, self-motivated with a customer-focused mindset.
• Willingness to work across locations and participate in standby shifts.
• Commitment to water quality, safety and operational excellence.

Responsibilities

• Deploy and recover restoration plant and equipment for planned and reactive events.
• Design and implement temporary water supply solutions with operations teams.
• Lead restoration deployments onsite ensuring safe, timely delivery.
• Communicate deployment updates to the Operational Management Centre.
• Carry out site surveys to ensure right-first-time restoration.
• Maintain restoration equipment, tankers and plant in readiness.
• Coordinate planned maintenance and servicing of assets and fleets.
• Perform routine water quality testing during restoration activities.
• Ensure compliance with health, safety and procedures.
• Support major incidents and emergency response across the region.
• Provide technical advice on restoration solutions and training to colleagues.
• Contribute to system improvements and future investment decisions.

Skills

Problem-solving

Communication

Decision-making under pressure

Customer focus

Standby readiness

Tools

HGV training

Job description

Location: Milton Keynes/Northampton
Contract: Permanent Full-Time (with flexibility for Part-Time)
Salary: Circa £35,629 (working on standby, 24% uplift)

At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who We Are?

Integrated Maintenance, Repair & Development Services (IMRDS) Alliance – Part of the Anglian Water network, focuses on infrastructure maintenance work and is responsible for: water network pressure management, finding and fixing leaks, replacing lead pipes and repairing burst mains.

What Will You Be Doing as a Restoration Technician?

As a Restoration Technician, you will play a critical role in ensuring our customers continue to receive safe, clean drinking water during planned works, supply interruptions, and emergency incidents.

Working within a regional Restoration team, you'll deploy specialist restoration equipment and bespoke water supply solutions to minimise disruption for customers. Whether responding to operational incidents, supporting capital delivery programmes, or helping during major events, you'll be at the forefront of maintaining water supplies across the region.

You'll receive training in a wide range of specialist skills, including HGV tanker operations, line stopping technology, emergency water quality activities, and temporary overland supply systems. No two days will be the same, and you'll become a key ambassador for Anglian Water, delivering excellent customer service while helping maintain industry-leading standards of water supply resilience.

As part of the role, you'll participate in an out-of-hours standby rota, helping provide support to customers 24 hours a day, 365 days a year.

Key Responsibilities:

• Deploy and recover restoration plant and equipment to support planned and reactive interruption-to-supply events
• Design and implement bespoke temporary water supply solutions in partnership with operational teams
• Lead restoration deployments onsite, ensuring safe, effective, and timely delivery
• Communicate deployment updates and progress to the Operational Management Centre (OMC)
• Carry out site surveys to ensure restoration activities are implemented right first time
• Maintain restoration equipment, tankers, and plant in a constant state of readiness
• Coordinate planned maintenance, inspections, repairs, and servicing of restoration assets and tanker fleets
• Perform routine water quality testing associated with restoration activities and equipment maintenance
• Ensure compliance with water quality, health and safety, and operational procedures
• Support major incidents and emergency response activities across the Anglian Water region
• Provide technical expertise and advice to operational teams regarding restoration solutions and equipment
• Deliver training and knowledge sharing to colleagues to support a flexible workforce model
• Support system improvements, equipment reviews, and future investment decisions within the restoration service

What Attributes Are Required?

• Strong practical and technical problem-solving skills
• Excellent communication and stakeholder engagement skills
• Ability to remain calm and make effective decisions under pressure
• A proactive, self-motivated attitude with a strong customer focus
• Flexibility to work across different locations and participate in standby arrangements
• Commitment to maintaining high standards of water quality, safety, and operational excellence
• Ability to work both independently and collaboratively within a wider operational team
• Willingness to learn new skills and undertake specialist technical training

A Little Bit About Your Skills, Experience, and Behaviours…

• Experience within utilities, water operations, field services, engineering, logistics, construction, or a similar operational environment
• Experience operating, maintaining, or deploying equipment in a field-based setting
• Strong understanding of health and safety requirements and safe systems of work
• Good IT skills with the ability to update and manage information within company systems
• Experience working with internal and external stakeholders to achieve operational outcomes
• Ability to manage workload effectively while responding to operational priorities and incidents
• Experience driving larger vehicles or willingness to undertake HGV training would be advantageous
• Understanding of water quality principles or operational compliance requirements is desirable
• A commitment to continuous improvement and delivering excellent customer outcomes

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

Closing Date: 27th August 2026

#loveeverydrop