Restoration Technician

Anglian Water Group Ltd.; Lincoln; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Pension

Annual leave up to 26 days

Job summary

Anglian Water in Lincoln/Grimsby is seeking a Restoration Technician to support safe, continuous water supply during planned works, interruptions, and emergencies. You will deploy restoration plant and design temporary water supply solutions with field teams.

The role includes on-call standby, training in HGV tanker operations and safety procedures, and working across the region to maintain water quality and resilience. You will be part of a hands-on team delivering trusted customer outcomes.

Qualifications

• Strong practical and technical problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• Ability to remain calm and make effective decisions under pressure.
• Proactive, self-motivated attitude with a strong customer focus.
• Willingness to learn new skills and undertake specialist training.

Responsibilities

• Deploy and recover restoration plant and equipment to support planned and reactive events.
• Design and implement bespoke temporary water supply solutions with operational teams.
• Lead restoration deployments onsite, ensuring safe, effective delivery.
• Communicate updates to the Operational Management Centre (OMC).
• Carry out site surveys to ensure restoration activities are right first time.
• Maintain restoration equipment, tankers, and plant in ready state.
• Coordinate planned maintenance, inspections, repairs of restoration assets.
• Perform routine water quality testing during restoration activities.
• Ensure compliance with water quality, safety, and procedures.
• Support major incidents and emergency response across the region.
• Provide technical advice to operational teams about restoration solutions.
• Deliver training and knowledge sharing to colleagues.

Skills

Problem-solving

Communication

Stakeholder engagement

HGV training

IT skills

Equipment operation

Location flexibility

Tools

Restoration equipment

Tanker operations

Job description

Location: Lincoln/Grimsby

Contract: Permanent Full-Time (with flexibility for Part-Time)

Salary: Circa £35,629 (working on standby, 24% uplift)

At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who We Are? Integrated Maintenance, Repair & Development Services (IMRDS) Alliance – Part of the Anglian Water network, focuses on infrastructure maintenance work and is responsible for: water network pressure management, finding and fixing leaks, replacing lead pipes and repairing burst mains.

What Will You Be Doing as a Restoration Technician? As a Restoration Technician, you will play a critical role in ensuring our customers continue to receive safe, clean drinking water during planned works, supply interruptions, and emergency incidents. Working within a regional Restoration team, you’ll deploy specialist restoration equipment and bespoke water supply solutions to minimise disruption for customers. Whether responding to operational incidents, supporting capital delivery programmes, or helping during major events, you’ll be at the forefront of maintaining water supplies across the region. You’ll receive training in a wide range of specialist skills, including HGV tanker operations, line stopping technology, emergency water quality activities, and temporary overland supply systems. No two days will be the same, and you’ll become a key ambassador for Anglian Water, delivering excellent customer service while helping maintain industry-leading standards of water supply resilience. As part of the role, you’ll participate in an out-of-hours standby rota, helping provide support to customers 24 hours a day, 365 days a year.

Key Responsibilities

• Deploy and recover restoration plant and equipment to support planned and reactive interruption-to-supply events
• Design and implement bespoke temporary water supply solutions in partnership with operational teams
• Lead restoration deployments onsite, ensuring safe, effective, and timely delivery
• Communicate deployment updates and progress to the Operational Management Centre (OMC)
• Carry out site surveys to ensure restoration activities are implemented right first time
• Maintain restoration equipment, tankers, and plant in a constant state of readiness
• Coordinate planned maintenance, inspections, repairs, and servicing of restoration assets and tanker fleets
• Perform routine water quality testing associated with restoration activities and equipment maintenance
• Ensure compliance with water quality, health and safety, and operational procedures
• Support major incidents and emergency response activities across the Anglian Water region
• Provide technical expertise and advice to operational teams regarding restoration solutions and equipment
• Deliver training and knowledge sharing to colleagues to support a flexible workforce model
• Support system improvements, equipment reviews, and future investment decisions within the restoration service

What Attributes Are Required?

• Strong practical and technical problem-solving skills
• Excellent communication and stakeholder engagement skills
• Ability to remain calm and make effective decisions under pressure
• A proactive, self-motivated attitude with a strong customer focus
• Flexibility to work across different locations and participate in standby arrangements
• Commitment to maintaining high standards of water quality, safety, and operational excellence
• Ability to work both independently and collaboratively within a wider operational team
• Willingness to learn new skills and undertake specialist technical training

A Little Bit About Your Skills, Experience, and Behaviours…

• Experience within utilities, water operations, field services, engineering, logistics, construction, or a similar operational environment
• Experience operating, maintaining, or deploying equipment in a field-based setting
• Strong understanding of health and safety requirements and safe systems of work
• Good IT skills with the ability to update and manage information within company systems
• Experience working with internal and external stakeholders to achieve operational outcomes
• Ability to manage workload effectively while responding to operational priorities and incidents
• Experience driving larger vehicles or willingness to undertake HGV training would be advantageous
• Understanding of water quality principles or operational compliance requirements is desirable
• A commitment to continuous improvement and delivering excellent customer outcomes

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded.

Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic.

We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

ClosingDate:27th August2026 #loveeverydrop We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment.

If you need any support, please get reach out to our team [e-mail]’

If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK.

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Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and we’re always exploring, to bring environmental and social prosperity to the region.