Restoration Technician

TP Select; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Van

Fuel card

Job summary

TP Select is seeking an experienced Property Damage Restoration Technician to join an established restoration team in East London. You will handle domestic and commercial restoration jobs, perform moisture surveys and drying, and coordinate with customers, loss adjusters, insurers and subcontractors to ensure high-quality outcomes.

Ideal candidates have experience in water, fire and accidental damage restoration, strong customer service skills, and the ability to upsell where appropriate.

Qualifications

• Experience in property damage restoration or a related technical role.
• Practical knowledge of water, fire and accidental damage restoration.
• Experience carrying out moisture surveys and drying procedures.
• Good building knowledge, including mould and bacteria.
• GCSE-level English and Mathematics or equivalent.
• A BDMA Technician qualification would be desirable.

Responsibilities

• Attend new domestic and commercial property damage restoration jobs.
• Assess water, fire and accidental damage and identify restoration solutions.
• Carry out moisture surveys and implement drying techniques.
• Prepare restoration equipment and calibrate instruments.
• Liaise with customers, loss adjusters, builders, insurers and policyholders.
• Identify and develop new business opportunities locally.
• Ensure compliance with company, quality, H&S procedures.
• Maintain live-time reports and update jobs.
• Maintain visit logs and manage future bookings.
• Ensure company vehicles are clean and maintained.
• Organise/subcontractors and agency labour when required.
• Apply appropriate restoration techniques for outcomes.
• Monitor project costs and understand P&L and cost control.
• Maintain awareness of competitors and developments.

Skills

Customer service

Communication skills

Problem solving

Upselling

Lateral thinking

Education

GCSE English and Mathematics

BDMA Technician qualification (desirable)

Job description

Restoration Technician

Job Title: Restoration Technician

Location: East London, Ilford, Romford

Salary: Up to £30k + Van + Fuel Card

Job Type: Permanent

YOU MUST LIVE IN THE FOLLOWING POSTCODES (E, IG, RM) TO BE CONSIDERED.

FULL TRAINING IS PROVIDED

TP Select is recruiting for an experienced Property Damage Restoration Technician to join an established restoration team.

This is an excellent opportunity for a Property Damage Restoration Technician, Restoration Technician or experienced Water Damage Technician with knowledge of property damage restoration, moisture surveys and drying techniques.

Key Responsibilities

As a Property Damage Restoration Technician, you will be responsible for:

• Attending new domestic and commercial property damage restoration jobs allocated by the dispatch and management teams.
• Assessing water, fire and accidental damage and identifying the appropriate restoration solution.
• Carrying out detailed moisture surveys and implementing appropriate drying techniques.
• Preparing restoration equipment for use and ensuring all instruments are correctly calibrated.
• Liaising with customers, loss adjusters, builders, insurance companies and policyholders throughout the restoration process.
• Identifying and developing new business opportunities within the local area.
• Ensuring all work complies with company, quality, Health & Safety and operational procedures.
• Maintaining accurate live-time reports and regularly updating live jobs.
• Maintaining visit logs to monitor ongoing restoration work and manage future bookings effectively.
• Ensuring company vehicles are clean, fully equipped and maintained in accordance with manufacturer guidelines.
• Organising and supervising subcontractors, additional technicians and agency labour when required.
• Applying appropriate water, fire and accidental damage restoration techniques to achieve successful outcomes.
• Monitoring project costs and demonstrating an understanding of Profit & Loss and cost control.
• Maintaining awareness of competitors, company services and developments within the property restoration sector.
• Maintaining high standards of customer service and achieving agreed service levels, performance targets and customer satisfaction.

About You

The successful Property Damage Restoration Technician will have:

• Previous experience in property damage restoration or a related technical role.
• Practical knowledge of water, fire and accidental damage restoration.
• Experience carrying out moisture surveys and drying procedures.
• Good building knowledge, including an understanding of mould and bacteria.
• Knowledge of psychrometrics would be advantageous.
• Strong customer service and communication skills.
• The ability to identify additional business opportunities and upselling opportunities.
• A practical, lateral-thinking approach to problem solving.
• GCSE-level English and Mathematics or equivalent.
• A BDMA Technician qualification would be desirable.

If you are an experienced Property Damage Restoration Technician, Restoration Technician, Water Damage Technician or Fire & Flood Technician looking for a role offering varied domestic and commercial restoration work, this could be an excellent opportunity