Restoration Sales/Project Manager

Servpro Industries, Inc.; Derry/Londonderry; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Restoration Sales/Project Manager where your skills in communication and organization will shine. In this hybrid role, you'll be instrumental in growing a customer base while managing project operations from start to finish. Your ability to cultivate relationships and ensure project safety will be key to success. This is not just a job, but an opportunity to make a real difference in people's lives during challenging times. If you are ready to take on exciting challenges and lead projects to completion, this role is perfect for you!

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in project management and customer relations is crucial.

Responsibilities

• Grow and maintain a customer base while directing project operations.
• Coordinate resources and ensure project completion and safety.
• Communicate progress and address customer needs throughout the project.

Skills

Excellent communication skills

Relevant work-related experience

Advanced problem-solving skills

Organization skills

Microsoft Office proficiency

Xactimate proficiency

Sales Force knowledge

IICRC certification

Tools

Microsoft Office

Xactimate

Sales Force

Job description

Servpro Of Derry/Londonderry is hiring a Restoration Sales/Project Manager!

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Sales/Project Manager. As a new Restoration Sales/Project Manager at Servpro of Derry/Londonderry, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Sales/Project Manager is a hybrid position that focuses on growing and developing a customer base, cultivating relationships and directs all operation of a designated project, being the primary single point of contact for all materially interested parties. This position is accountable for the project's execution and completion including production, safety, communication, complete timelines and maintaining a good Servpro Brand appearance.

Primary Responsibilities

1. Grow and develop customer base by identifying new prospects and cultivate relationships. Develop and maintain sales routes.
2. Reports loss details (types of loss, occupancy type, approximate square footage affected) to begin preparing the mobilization of resources.
3. Conduct a walk-through of project sites, focusing on safety business interruption needs, customer concerns, stabilization and emergency services.
4. Communicates with the customer and key stakeholders to share progress and next steps.
5. Directs the efforts of all assigned personnel.
6. Coordinates internal and external resources.
7. Ensures all work and time is accounted for from the beginning of the project.
8. Develops the full scope of services for the entire project.
9. Creates and finalizes resource need timelines, projected milestones and defining the detail project tasks and work orders.
10. Reviews the full scope of services with the Owner prior to submitting to the client.
11. Conducts daily management meeting with the assigned personnel.
12. Ensures the operations of the project are completed, documented, and communicated properly to all parties.
13. Addresses customer needs daily as the job progresses.
14. Defines all daily work orders.
15. Evaluates the progress of the project daily.
16. Perform other job duties as assigned.

Skills and Qualifications

1. Excellent communication skills
2. Relevant work-related experience
3. Advanced problem-solving skills
4. Organization skills
5. Proficient with Microsoft Office suite. Xactimate proficiency a plus
6. Knowledge of Sales Force a plus
7. IICRC preferred

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position, Monday-Friday, 40 hours per week. This position may include long hours beyond an 8-hour day, including some evening and weekend work (emergency service response). Travel is required and is primarily local. However, some out of area may be expected.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.