Project Manager

Brave the Skies; Manchester; Remote; GBP 35,000 - 50,000; Full time

Job summary

A dynamic agency in Manchester seeks an experienced Agency Project Manager to join their relaxed and innovative team. You'll lead projects, ensure excellent client experiences, and collaborate across departments to deliver outstanding results. Flexibility, remote working, and generous holiday policies allow you to maintain a great work-life balance while pursuing professional growth.

Benefits

100% remote working

Flexi-time policy

Upskilling opportunities

Pension and medical insurance

Attendance at industry events

Generous holiday allowances

Qualifications

• 3+ years of experience in Agency Project Management.
• Good knowledge of Shopify and various other SaaS platforms.
• Ability to manage workload and think outside the box for solutions.

Responsibilities

• Lead client delivery and project planning.
• Ensure on-time delivery within scope and budget.
• Daily communication with clients and team members.

Skills

Communication

Customer Service

Proactive Attitude

Problem Solving

Job description

Who We Are

We are a dynamic agency doing amazing things with Shopify and Shopify Plus.

We’re an easy going and relaxed crew (that’s what we call our team - you’ll

get used to the space puns) who value great design, well written code and a work life balance.

Our portfolio showcases a wealth of luxury fashion and lifestyle clients

including Dubarry of Ireland, Manuka Honey, Begg & Co, RNIB, KITRI Studio

and many, many more.

Introduction to Project Management

Project Managers are the client facing crew members who organise projects from discovery phase, all the way through to launch, always ensuring that

both the crew and clients are constantly up to date, whilst always

delivering excellent client experience.

The role is always changing, you can be in discovery with one client,

whilst facilitating the QA phase with another.

The ideal candidate should be someone who can easily adapt to change,

remain level headed in challenging situations, provide solutions to the

wider crew and clients, and excels in client experience.

Client experience is paramount here at Brave the Skies. We build

partnerships with our clients, and act as an extension of their teams, so

it’s vitally important every crew member shares this same sentiment.

We don’t just do the bare minimum, we go above and beyond to help our

clients stand out and achieve their goals.

Role and Responsibilities

As part of your role you will be responsible for:

• Client delivery
  
  

○ Leading discovery sessions (supported by your crew members -

designers and developers)

○ Day to day client communication

○ Delivering excellent client experience at every interaction

○ Ensuring all project deadlines are met.

• Project planning
  
  

○ Creating Discovery documentation

○ Scheduling - working closely with the Project Crew and the

Client & Agency Operations Manager to ensure all project team

members are fully resourced at all times

○ Proactively planning each project Milestone.

○ End to end delivery of the full project lifecycle - ensuring

the crew is working towards deadlines, and client goals are met

as well as mitigating scope creep and risks throughout the

project phase Project ranges can be from 8-18 month projects.

• Reporting
  
  

○ Submitting end of project reports to the Client and Agency

Operations Manager

○ Monthly revenue report to the finance team based on on output

of the team members on the project.

○ Ensuring projects are delivered on time, to scope and within

budget.

• Daily Tasks
  
  

○ Creating Jira tickets

○ Sprint planning

○ Scheduling - working closely with the Crew and the Operations

Manager to ensure the crew is fully resourced at all times.

○ Attending all sprint planning calls, and project stand ups

Onboarding and Support

As part of your onboarding and ongoing support you would have regular

check-in’s and training sessions with a number of BTS Crew members.

You would report directly to the Client and Agency Operations Manager, who would begin your training and ensure you had all necessary resources ready to pave your way for success.

You would be working alongside another Project Manager who would be

available for day to day support, demonstrating the managing of projects

and setting the expectation for exceptional client experience.

You would also work and collaborate with a crew of Growth Managers,

Creative and Design , Development and Technical Leads.

Who Are You

The ideal candidate is someone who,

• Has 3+ years of experience in Agency Project Manager
• Has a good knowledge of Shopify and various other SAS platforms.
• Can work as part of a team, and is friendly and approachable
• Has excellent communication and customer service skills
• Is ambitious and looking for a challenge
• Has a can do, proactive attitude.
• Is able to think outside the box in terms of solutions for clients.
• Is keen to learn and develop their skill set
• Is able to look for solutions when problems arise
• Has the ability to manage their own workload in line with upcoming
  
  

deadlines

BTS Perks

Being part of the crew at Brave the Skies opens a galaxy of opportunities.

We’re a relaxed team who value flexibility and happiness at work. That’s

why we have a policy which allows 100% remote working and flexi-time as

well as opportunities for upskilling and education.

Make use of our perks at works scheme, which allows you to get discounts

and points to suit your daily lifestyle as well as pension and medical

insurance.

We give everyone the opportunity to attend industry events, such as

meet-ups, conferences and seminars. We also offer generous holiday

allowances to enable a work life balance so you can pursue your hobbies and interests.