Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Washington; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is looking for enthusiastic Restaurant Team Members to join their expanding team. This role offers a unique opportunity to provide exceptional guest experiences in a fast-paced environment. You will be the face of the company, delivering friendly service and ensuring food safety and cleanliness. If you thrive on customer satisfaction and enjoy working in a dynamic team, this position is perfect for you. Join a company that values its employees and offers growth opportunities while serving delicious coffee and baked goods to customers across the UK.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Excellent communication skills with a focus on customer satisfaction.

Responsibilities

• Welcoming customers with a smile and delivering friendly service.
• Ensuring food safety and cleanliness in preparation areas.
• Maintaining operational standards and reporting issues promptly.

Skills

Customer Service

Communication Skills

Team Player

Flexibility

Job description

Location: NE38 7RW

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings, and weekends).

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Your Key Responsibilities As Restaurant Team Member Include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
• Carry out temperature checks and record as per company process!
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
• Report all work-related near misses, injuries, and illnesses as soon as possible!
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!