Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Washington; On-site; GBP 12,000 - 17,000; Full time

Job summary

Tim Hortons UK & Ireland Ltd. is seeking a Restaurant Team Member for Washington (NE38 7RW). This role is offered with hourly pay in line with the National Minimum Wage and involves working across a range of shifts, including mornings, afternoons, evenings and weekends.

You will be the first point of contact for guests, delivering friendly, efficient service and baking or preparing items as required, contributing to a positive guest experience in a fast-paced environment.

Qualifications

• Previous customer service experience within a dynamic, fast paced environment.
• Strong communication skills focused on the customer.
• Positive team player with flexibility to work various hours.

Responsibilities

• Welcoming every customer with a smile and friendly attitude.
• Delivering fast, accurate service to all customers.
• Resolve simple enquiries and escalate complex ones to a Manager.
• Maintain cleanliness and safety in food prep and storage areas.
• Carry out temperature checks and keep records as required.
• Follow Health & Safety and Audit standards.

Skills

Customer service

Communication skills

Teamwork

Job description

Salary: Hourly paid,

Job Type: Full-time & Part Time available

Location: Washington (NE38 7RW)

Salary: Hourly paid,

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Member to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Your Key Responsibilities As Restaurant Team Member Include

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
• Carry out temperature checks and record as per company process!
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
• Report all work related near misses, injuries and illnesses as soon as possible!
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!