Restaurant Team Member

Tim Hortons; Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Restaurant Team Member at a rapidly expanding establishment in the UK. Join a vibrant team dedicated to delivering exceptional customer experiences and serving a unique product with true hospitality. Your role will involve creating memorable interactions with guests, preparing delicious food, and maintaining high standards of service in a fast-paced environment. If you thrive on customer satisfaction and enjoy working with a passionate team, this position offers the chance to grow your career while being part of a beloved brand that values its employees and customers alike.

Qualifications

• Previous customer service experience in a dynamic environment.
• Excellent communication skills and a strong focus on customer satisfaction.

Responsibilities

• Welcoming customers with a smile and providing friendly service.
• Ensuring food is prepared according to Health & Safety standards.
• Maintaining cleanliness and adhering to restaurant performance standards.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Job description

Restaurant Team Member

Location: WA1 1QB

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything we do. We are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure we maintain an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and build a rewarding career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you. Apply now for our Restaurant Team Member position!

Your key responsibilities include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer enquiries and referring difficult ones to a Manager
• Ensuring food is prepared and stored according to Health & Safety standards and maintaining preparation areas
• Carrying out temperature checks and recording them as per company procedures
• Completing daily and weekly cleaning schedules as per the cleaning chart
• Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager instructions
• Being aware of restaurant goals and targets to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses promptly
• Following procedures and instructions, including wearing Personal Protective Equipment (PPE) when required