Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Team Member, where you'll create exceptional guest experiences in a vibrant environment. This role offers the chance to work with a passionate team, providing friendly service and maintaining high standards of food safety and cleanliness. With opportunities for growth and a rewarding career, you'll thrive in a fast-paced setting while contributing to the expansion of a beloved brand known for its Canadian hospitality. If you love coffee and customer service, this is the perfect opportunity for you!

Qualifications

• Previous customer service experience in a dynamic, fast-paced setting.
• Excellent communication skills and a focus on customer satisfaction.

Responsibilities

• Welcoming customers with a smile and providing fast, friendly service.
• Ensuring food is prepared and stored correctly according to health standards.
• Completing daily and weekly cleaning schedules as per company procedures.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Job description

Location: WA1 1QB

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK, and we need brilliant people like you to help us.

Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize our customers in everything we do. We are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage, and opportunities for growth and a rewarding career.

As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items they love, your energy and passion for service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we encourage you to apply for our Restaurant Team Member position!

Your Key Responsibilities as a Restaurant Team Member Include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Providing fast, friendly, and accurate service to all customers
• Resolving simple customer inquiries and referring complex issues to a Manager
• Ensuring food is prepared, stored correctly, and areas are maintained according to Health & Safety standards
• Carrying out temperature checks and recording results as per company procedures
• Completing daily and weekly cleaning schedules as per the cleaning chart
• Following standards for quality, speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager instructions
• Being aware of restaurant goals and targets to contribute effectively
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking
• Reporting all work-related incidents, injuries, or illnesses promptly
• Following procedures and wearing PPE when instructed