Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Swansea; On-site; GBP 12,000 - 15,000; Full time

Job summary

Tim Hortons UK & Ireland Ltd. is hiring Restaurant Team Members to join our expanding UK network and bring true Canadian hospitality to guests across the region.

You’ll be part of a lively team delivering freshly baked items and great coffee to customers every day. As a Team Member you will warmly greet guests, provide fast and accurate service, handle simple queries, ensure high standards of cleanliness and food safety, and support both front-of-house and kitchen tasks.

Qualifications

• Experience in customer-facing roles in fast-paced environments.
• Able to work flexible hours including mornings, evenings and weekends.
• Positive, friendly demeanor focused on guest experience.

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times.
• Delivering fast, friendly and accurate service to all customers.
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager.
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards.
• Carry out temperature checks and record as per company process.
• Complete daily and weekly cleaning schedules as per cleaning chart.
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation.
• Adhering to restaurant performance standards for crew stations and as per shift manager directions.
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations.
• Report all work related near misses, injuries and illnesses as soon as possible.
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed.

Skills

Customer service

Team player

Excellent communication

Flexible schedule

Positive attitude

Job description

Job Type: Full-time
Want to change up your career and join a company where there's never a dull moment?

Location: SA79RD
Salary: Hourly paid,
Job Type: Full-time
Want to change up your career and join a company where there's never a dull moment?
Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
Your Key Responsibilities As Restaurant Team Member Include

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
• Carry out temperature checks and record as per company process!
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
• Report all work related near misses, injuries and illnesses as soon as possible!
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!