Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Gravesend; On-site; GBP 20,000 - 24,000; Full time

Job summary

Rejoignez une entreprise emblématique en tant que Restaurant Team Member, où vous offrirez une expérience client exceptionnelle. Parfait pour ceux qui aiment travailler dans un environnement dynamique, ce poste exige un excellent service client, de la communication et une approche axée sur le travail d'équipe.

Qualifications

• Expérience précédente en service client dans un environnement dynamique.
• Flexibilité pour travailler à différents moments, y compris le matin, l'après-midi, le soir et les week-ends.

Responsibilities

• Accueillir tous les clients avec le sourire et offrir un service rapide et amical.
• S'assurer que la nourriture est préparée et stockée selon les normes de santé et de sécurité.

Skills

Service à la clientèle

Communication

Travail d'équipe

Job description

Location: Gravesend (DA11 0DQ)

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. You will possess excellent communication skills, a strong focus on the customer, and flexibility to work various hours including early mornings, afternoons, evenings, and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
• Ensuring food is prepared and stored according to Health & Safety standards
• Carrying out temperature checks and recording them as per company process
• Completing daily and weekly cleaning schedules as per cleaning chart
• Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards for crew stations and shift manager directions
• Being aware of the restaurant’s goals and targets and contributing towards achieving them
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses promptly
• Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when instructed