Restaurant Team Member

Tim Hortons; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Tim Hortons as a Restaurant Team Member and be part of a growing company that values customer service and teamwork. You will create exceptional guest experiences while working in a fast-paced environment. Opportunities for growth and career development await you!

Qualifications

• Previous customer service experience in a dynamic, fast-paced setting.
• Excellent communication skills.
• Ability to work various hours including early mornings, afternoons, evenings, and weekends.

Responsibilities

• Welcoming customers with a smile and providing friendly service.
• Preparing food and ensuring health and safety standards.
• Maintaining cleanliness and sanitation in the restaurant.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Restaurant Team Member

Location: CF10 2BY

Salary: Hourly paid

Job Type: Full-time & Part-time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK, and we need brilliant people like you to help us.

Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are growing in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize our customers and are looking for outgoing Restaurant Team Members to join us permanently. In return, you will earn an hourly rate in line with the National Minimum Wage and have opportunities for growth and career development.

As a Restaurant Team Member, you will create exceptional guest experiences, whether greeting customers or preparing bakery items. Your energy and passion for service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we encourage you to apply for our Restaurant Team Member position!

Your key responsibilities include:

• Welcoming every customer with a smile and being genuinely friendly
• Providing fast, friendly, and accurate service
• Resolving simple customer inquiries and referring complex issues to a Manager
• Ensuring food is prepared, stored, and the preparation areas meet Health & Safety standards
• Carrying out temperature checks and recording results as per company procedures
• Completing daily and weekly cleaning schedules
• Maintaining product quality, service speed, cleanliness, and sanitation standards
• Adhering to restaurant performance standards and shift manager instructions
• Contributing to the restaurant’s goals and targets
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking
• Reporting near misses, injuries, and illnesses promptly
• Following safety procedures and wearing PPE when required