Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading coffee chain as a Restaurant Team Member, where you'll deliver exceptional guest experiences and work in a fast-paced environment. With opportunities for growth, you'll be part of a friendly team dedicated to customer satisfaction and quality service.

Qualifications

• Previous customer service experience in a dynamic, fast-paced environment.
• Flexibility to work various hours including mornings, afternoons, evenings, and weekends.

Responsibilities

• Welcoming customers and providing friendly service.
• Ensuring food preparation and safety standards are met.
• Maintaining cleanliness and operational standards.

Skills

Customer Service

Communication

Teamwork

Job description

Location: CF10 2BY

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and build a successful career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you. Apply now for our Restaurant Team Member opportunity!

Your Key Responsibilities as a Restaurant Team Member Include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
• Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards
• Carrying out temperature checks and recording results as per company procedures
• Completing daily and weekly cleaning schedules as per the cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards for crew stations and shift manager directions
• Being aware of the restaurant's goals and targets to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer expectations for cleanliness, comfort, and convenience, including restocking workstations
• Reporting all work-related incidents, near misses, injuries, and illnesses promptly
• Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when required