Restaurant Team Member

Tim Hortons; Burton upon Trent; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Tim Hortons is hiring a Restaurant Team Member in the United Kingdom. This full-time role involves delivering friendly, efficient service, assisting with food preparation and maintaining cleanliness and safety standards across shifts.

You will engage with customers, help uphold brand quality, and work as part of a dynamic team to ensure exceptional guest experiences while contributing to a busy, fast-paced café environment.

Qualifications

• Experience in fast-paced customer service environments.
• Strong communication and interpersonal skills.
• Ability to work as part of a team and adapt to shift patterns.

Responsibilities

• Welcome customers warmly and maintain a friendly, consistent demeanor.
• Provide fast, accurate service to guests at all times.
• Assist with addressing simple guest questions and escalate to a Manager when needed.
• Ensure food preparation and storage meet health, safety, and audit standards.
• Carry out routine temperature checks and document results.
• Participate in daily and weekly cleaning tasks as scheduled.
• Adhere to standards for product quality, service speed, cleanliness, and sanitation.
• Support crew stations and follow shift manager directions.
• Contribute to achieving restaurant goals and targets.
• Keep work and kitchen areas clean and well stocked.
• Report near misses, injuries and illnesses promptly.
• Follow PPE protocols and other safety instructions.

Skills

Customer service

Communication

Team player

Job description

Restaurant Team Member

Location:E14 1NQ

Salary: Hourly paid,

Job Type: Full-time

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Membersto join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, youwill provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast‑paced environment.

To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Your key responsibilities as Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
• Carry out temperature checks and record as per company process!
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
• Report all work related near misses, injuries and illnesses as soon as possible!
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!